Technology
How to build your ideal global sales or support team in less than 40 days
May 18 by CX NetworkScaling CX teams with a global talent pool of agents and a technology-driven approach
Five things all CX leaders need to prioritize
March 08 by Annette FranzAnnette Franz writes about five customer and workforce trends CX leaders need to be ahead on
The ultimate guide to mastering chatbots
February 23 by CX NetworkHow to give customers real-time, humanized and empathetic experiences in self-service
How Sephora uses digital channels to deliver on customer centricity
February 17 by CX NetworkCX Network looks at how Sephora is making life easy for customers with its upgraded omnichannel retail proposition
Building a best-in-class VOC program with T-Mobile
January 20 by Adam JeffsWhy brands need to consider both the rational and emotional when seeking to action customer feedback
How CES 2023 set the pace for CX innovation this year
January 11 by Melanie MingasFrom inclusive beauty to hyper-personalized travel, CES 2023 showcased many CX advances
Nike’s Andrae Kirkland on the power of AI
December 09 by Adam JeffsNike’s lead tech program manager explains how to get the most out of artificial intelligence and why a human element is still important
The secret to Metro Bank’s award-winning EX strategy
November 30 by Anna McKibbenMetro Bank’s Simi Dubb tells CX Network about its award-winning EX strategy
Scaling contact center efficiency without disrupting existing operations
November 24 by CX NetworkLearn how contact center businesses can ensure high level of operational efficiency while they scale
How customers really feel about chatbots
November 18 by Adam JeffsAt least 36 percent of customers believe chatbots will deliver a poor outcome but 44 percent stat they will deal with them if the technology progresses
Upgrading CX: Getting the IT crowd on board
October 21 by Georgia LewisTechnology is playing a bigger role than ever in improving customer experience, so securing the buy-in of the IT team is critical for long-term CX success
How a fashion group founded in 1865 is making waves
October 10 by Melanie MingasThe move is proof the future of online shopping will be anything but two-dimensional