How leaders turn agentic AI into real success

July 30 by CX Network

Join to learn what separates successful agentic AI deployments from stalled pilots and how leading organizations accelerate adoption and achieve measurable CX impact.

Contact Center

Service secrets from an app with 125m downloads

July 02 by CX Network

The creator of an app with 125 million downloads explains how to craft simple and effective service journeys

Artificial Intelligence in CX

Forward deployed engineers: AWS's US$1bn play to embed AI experts

July 01 by Melanie Mingas

New organization to help AWS customers make AI “core to how they operate”

Customer Service

How Cuyana scaled a luxury service experience to reflect its brand values

July 01 by Melanie Mingas

How luxury brand Cuyana scaled its service experience to meet the needs of a rapidly growing customer base

Customer Experience

CX isn't in crisis. It's having its finest hour

June 30 by Sue Duris

NASA control room during Apollo 13 mission. CREDIT: NASA

Sue Duris explains why the current shift in SaaS brings new opportunities for CX

Artificial Intelligence in CX

Agentic AI needs guardrails before it needs more intelligence

June 29 by Shalini Sivasamy

Shalini Sivasamy explains the four guardrails she builds into every AI agent

Events

Jul
01 - 02 CX Retail UK Exchange

Jul
08 - 09 CDO Retail Exchange

Jul
21 - 22 All Access: Future Contact Centers 2026

Jul
30 How leaders turn agentic AI into real success

Aug
18 All Access: Customer Experience Management

Sep
08 - 09 CX Travel & Hospitality Exchange

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CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

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We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

02)Exchanges

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CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Katja Forbes

Executive director, head of client experience, CIB...

Standard Chartered Bank

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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How leaders turn agentic AI into real success

Service secrets from an app with 125m downloads

Forward deployed engineers: AWS's US$1bn play to embed AI experts

How Cuyana scaled a luxury service experience to reflect its brand values

CX isn't in crisis. It's having its finest hour