Voice AI agents: What CX leaders have to solve before go-live
October 22 by CX Network
How to build the internal case, clear legal and security reviews, test vendors, and prepare your team for go-live.
The 3 phases of measuring the ROI of loyalty
September 15 by Mrinalini Chowdhary
Epsilon’s Mrinalini Chowdhary explains how to measure every stage of loyalty ROI
When universal design stops working
September 14 by CX Network
Catch up with All Access: AI + Data in CX to find out how a change in mindset can solve the barriers in universal design
Using human-led omnichannel to address the irony in AI
September 14 by Melanie Mingas
Amex EVP Pam Hopkins on striking a balance between AI and human support
Every VC CX deal you need to know: September 11
September 11 by CX Network
Your weekly funding round-up tracking the CX and service start-ups investors are backing
How AI agents drive process excellence – and why it matters for CX
September 10 by Melanie Mingas
Four insights into how AI agents improve customer and business outcomes – not just service
