Have your say on the state of CX in 2027
March 10 by CX Network
CX Network’s annual survey is live and offers respondents the chance to win a $200 gift card
The future of customer service work: How AI agents change the workforce
November 11 by CX Network
Explore how AI agents are reshaping customer service roles and skills, and what this means for workforce planning, staffing and reskilling.
Voice AI use cases across every stage of resolution
November 05 by CX Network
From simple intent to autonomous resolution, this whitepaper explains how voice AI can handle each – comparing yesterday’s technology with today’s
The cost of cost reduction: An AI governance playbook for customer leaders
November 05 by Sue Duris
AI governance is usually sold as risk management. Its most underrated job is economic – it is the discipline that stops cost-cutting from becoming cost-deferral
The human role in AI: How Newcastle Theatre Royal redesigned their CX operating model
November 24 by CX Network
How AI is reshaping service operations, workforce strategy and the human role - with practical lessons from Newcastle Theatre Royal.
Meet the board: Kellanova’s Phil Wilkinson on breaking down the boundaries in CX
November 04 by CX Network
Kellanova’s Phil Wilkinson tells CX Network how two of CX’s biggest silos are being eroded – and what it means for the future of CX
