Using LLMs to create a collaborative journey vision
July 23 by Melanie Mingas
Service design specialist Olivia Lucas explains why she turned to used vibe coding to communicate a UX upgrade
The EU AI Act compliance checklist for customer service teams
July 22 by Amelia Brand
From August 2, 2026, EU AI Act rules apply to customer service AI. Use this compliance checklist to audit chatbots, disclosure, training and governance
What your customer insights and data analytics can reveal about ROI
July 21 by CX Network
Paul Weaver, VP of design at Hyatt Hotels explains how UX and CX can be framed as performance indicators
Building context-aware customer service that works
July 20 by Sam Richardson
Twilio’s Sam Richardson explains where automation can make all the difference to customer trust
Connecting customer insights and business priorities
July 17 by CX Network
VMO2’s Jack Austin explains how to bridge the gap without reducing every customer decision to a financial equation
Why CX budgets are won at mid-year, not year-end
July 16 by Sue Duris
Five financial questions from the CFO that CX practitioners should be ready to address
