How leaders turn agentic AI into real success

July 30 by CX Network

Join to learn what separates successful agentic AI deployments from stalled pilots and how leading organizations accelerate adoption and achieve measurable CX impact.

Contact Center

The enterprise buyer’s guide to voice AI agents

July 10 by CX Network

Shift from containment to resolution with agentic self-service

Retail

Everything that happened at the CX Retail UK Exchange 2026

July 10 by CX Network

Catch up with the big developments shaping CX for retail specialists in the UK

Customer Experience

How it started, how it’s going: 5 Ways CX spending has changed this decade

July 08 by Melanie Mingas

Magnifying glass and colored pencils on financial trend graphs highlighting sales growth

What five years of research into the state of CX can tell us about CX spending priorities and obstacles

Customer Experience

Microsoft joins FDE bandwagon with $2.5bn Microsoft Frontier Company

July 07 by Melanie Mingas

Microsoft becomes latest to offer embedded engineers to customer organizations

Artificial Intelligence in CX

The CX Recovery Layer: What happens when the agent is wrong?

July 06 by Hemang Upadhyay

three business people with one person covering their face

The steps practitioners need to take before AI agents can interact with customers

Events

Jul
21 - 22 All Access: Future Contact Centers 2026

Jul
30 How leaders turn agentic AI into real success

Aug
18 All Access: Customer Experience Management

Sep
08 - 09 CX Travel & Hospitality Exchange

Sep
14 - 15 CX Retail USA Exchange

Sep
14 - 15 CX BFSI Exchange Europe

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CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

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Thought Leadership Content

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As a pioneer in the space, CX Network is the definitive resource for the customer experience community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

03)Online Events

CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

04)Webinars

CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Katja Forbes

Executive director, head of client experience, CIB...

Standard Chartered Bank

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Tushar Joshi

Transformation director

Schneider Electric

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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How leaders turn agentic AI into real success

The enterprise buyer’s guide to voice AI agents

Everything that happened at the CX Retail UK Exchange 2026

How it started, how it’s going: 5 Ways CX spending has changed this decade

Microsoft joins FDE bandwagon with $2.5bn Microsoft Frontier Company