Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer
Artificial Intelligence in CX Contact Center Customer Data, Insights & Analytics Customer Experience Customer Loyalty Customer Service Voice of the Customer
40463.008 - All Access: The Future of Customer Insights & Data Analytics 2026

Events

Sep
14 - 15 CX Retail USA Exchange
Sep
14 - 15 CX BFSI Exchange Europe
Sep
15 All Access: The Future of Customer Insights & Data Analytics 2026
Sep
17 The Agentic Contact Center: Unifying Voice and AI for Scalable Resolution
Oct
05 - 07 CCW Europe Summit
Oct
13 - 14 Mastering CX: AI Agents 2026

Popular Content

1 How TikTok Shop cut ticket resolution time by 150%
2 Understanding the cost of AI: Token costs, governance and workforce readiness
3 How Oura's new CX metric is redefining CX observability ahead of a potential IPO
4 Before you cut your contact center workforce for AI agents, read the fine print
5 Trust over tech: The guarantees consumers need to make machine customers happen
6 Sometimes bigger is better: What the rest of the world can learn from US grocery stores

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The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

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Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Bryce Ackerman
Bryce Ackerman

Internal workforce management consultant

Roche

Nicole Cable
Nicole Cable

Chief people and experience officer

C3 Health

Mrunal Gangrade
Mrunal Gangrade

VP software engineering

JP Morgan Chase & Co

Claire Hill
Claire Hill

Retail director

Amplify 5

Ebrahim Hyder
Ebrahim Hyder

VP, customer care

Michael Kors

Rufus Kahler
Rufus Kahler

Head of product design, content and research

Back Market

Andrae Kirkland
Andrae Kirkland

Tech program management

Block, Inc

Mark Levy
Mark Levy

CEO. author

MaxxoMedia

Eelko Lommers
Eelko Lommers

Director of customer experience design

zooplus

Ekaterina Mamonova, CCXP
Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Dominik Olejko
Dominik Olejko

CX & Loyalty expert

Montserrat Padierna
Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar
Vinay Parmar

CEO and founder

Dhruva Star

Aurelia Pollet
Aurelia Pollet

VP, customer experience

CarParts.com

MQ Qureshi
MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax
Jorie Sax

Head of Innovation Lab

United Airlines

Saki Takeda
Saki Takeda

Director of product management and customer servic...

Netflix

Joshua Tye
Joshua Tye

Vice president of customer experience technology a...

Western Union

Hemang Upadhyay
Hemang Upadhyay

Sr. Manager - Product Management (AI)

LG Electronics USA

Philip Wilkinson
Philip Wilkinson

Senior director omnichannel experience and commerc...

Kellanova Europe

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