50355.002 All Access: Customer Experience Management

Contact Center

AI to augment human roles and elevate experience: Practitioner insights from All Access Future Contact Centers 2026

July 31 by Chloe Chappell

Find out what CX leaders at our annual event said about AI’s real value in the contact center

Artificial Intelligence in CX

How to identify, tackle and avoid intent drift in AI

July 30 by Melanie Mingas

Seven jargon-free steps, recommended by experts and applicable to any organization

Artificial Intelligence in CX

Balancing the books on AI: How to deliver a return on your investment

July 29 by CX Network

From token costs to governance, discover the direct and indirect factors that will turn your AI investment into a revenue driver

Artificial Intelligence in CX

Prompting 101: How to talk to AI

July 28 by Melanie Mingas

Person typing into LLM interface on laptop

From context to prompt chaining, discover the secrets to successfully prompting AI tools such as Claude, ChatGPT, Perplexity and Gemini

Artificial Intelligence in CX

8 Essential steps to take when preparing data for AI

July 27 by Melanie Mingas

Block formation abstract in white, blue and lilac

From meta data to access boundaries, CX Network rounds up the key actions required to ensure AI will perform as required

Artificial Intelligence in CX

The age of agentic loyalty: How Woolworths, Kmart and Bunnings are embracing the agents

July 24 by James McIntyre

Online checkout screen with payment details and shopping cart

James McIntyre explains why the next big shift for CX will be managing promise governance

Events

Aug
18 All Access: Customer Experience Management

Sep
02 The Agentic Contact Center: Unifying Voice and AI for Scalable Resolution

Sep
08 - 09 CX Travel & Hospitality Exchange

Sep
14 - 15 CX Retail USA Exchange

Sep
14 - 15 CX BFSI Exchange Europe

Sep
15 - 16 All Access: The Future of Customer Insights & Data Analytics 2026

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We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

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05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Katja Forbes

Executive director, head of client experience, CIB...

Standard Chartered Bank

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Tushar Joshi

Transformation director

Schneider Electric

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Joshua Tye

Vice president of customer experience technology a...

Western Union

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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AI to augment human roles and elevate experience: Practitioner insights from All Access Future Contact Centers 2026

How to identify, tackle and avoid intent drift in AI