How leaders turn agentic AI into real success

July 30 by CX Network

Join to learn what separates successful agentic AI deployments from stalled pilots and how leading organizations accelerate adoption and achieve measurable CX impact.

Customer Experience

Ryanair’s £8 family seat fee flies into regulatory headwinds

June 15 by Amelia Brand

CMA investigates Ryanair's £8 'mandatory family seat' fee over drip pricing and consumer law concerns

Artificial Intelligence in CX

What Gen Z can teach us about AI, CX, and building brand trust

June 15 by Claire Cunningham

letter Z painted in purple sparkles on lilac background

Claire Cunningham explains why tech-savvy consumers do not always want tech-first CX

Artificial Intelligence in CX

Vibe coding in CX: What you need to know

June 12 by Melanie Mingas

How organizations are vibe coding the specific CX tools they need, rather than buying off the shelf

Artificial Intelligence in CX

All you need to know about All Access: AI + Data 2026

June 11 by Chloe Chappell

illustration of human head and AI chip circuit board

The key takeaways from our virtual event on how AI and data are driving better customer outcomes

Journey Mapping

How do you rank in ChatGPT, Claude, and Perplexity?

June 11 by Melanie Mingas

illustration of a magnifying glass on map

As her book is published, author Heather Holmes explains what CX needs to know about AI search

Events

Jun
16 - 19 CX Asia Week 2026

Jun
17 From CX complexity to clarity: How ALDO Group unified the experience with AI

Jun
17 Unlocking AI-powered CX: Turning insight into exceptional customer experiences

Jun
30 How top brands achieved 10x faster resolution in customer support – with one AI deployment

Jul
01 - 02 CX Retail UK Exchange

Jul
08 - 09 CDO Retail Exchange

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CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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How leaders turn agentic AI into real success

Ryanair’s £8 family seat fee flies into regulatory headwinds