Contact Center

Voice AI: Reducing risk and building trust

June 03 by CX Network

The risks that come with voice AI and how to mitigate them

Artificial Intelligence in CX

Enterprise AI agents for customer support

June 30 by CX Network

Join this live workshop and learn how to deploy across every channel from a single configuration

Customer Loyalty

How smart brands turn sporting tournaments into loyalty growth engines

June 02 by Mrinalini Chowdhary

Epsilon’s Mrinalini Chowdhary explains five ways customer engagement can drive revenue

Customer Experience

Top 50 customer experience leaders to follow in 2026

June 02 by CX Network

Meet the 50 customer experience leaders shaping CX in 2026 - from AI pioneers to global voices worth following

Customer Experience

Fragmented organizational cognition is why CX programs stall

June 01 by Zack Hamilton

Does every function in your organization see a different version of reality? Zack Hamilton explains how to align the goals

Customer Service

What high-performing companies do to improve CX

May 29 by Joanna Clark-Simpson

Enormous budgets and the latest technology do not guarantee your subpar customer service will become award-winning

Events

Jun
02 - 03 All Access: AI + Data in CX 2026

Jun
03 - 04 CX Healthcare West USA Exchange

Jun
16 - 19 CX Asia Week 2026

Jun
17 From CX complexity to clarity: How ALDO Group unified the experience with AI

Jun
17 Unlocking AI-powered CX: Turning insight into exceptional customer experiences

Jun
30 Enterprise AI agents for customer support

Our Mission

CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

Our Community

With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.

Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.

Trusted By Industry Leaders

Our 176,000+ community includes leaders from the following B2B companies

Turn insight into strategy.
Sign up and get unlimited access to our full content library and networking tools.
All for free.

Thought Leadership Content

Why Learn With CX Network

As a pioneer in the space, CX Network is the definitive resource for the customer experience community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

03)Online Events

CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

04)Webinars

CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Ledi Lapaj

Customer Experience Director

Bank Al Etihad

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

Get The Latest News & Insights

Subscribe to our newsletter for free:

Question About CX Network?

CX Network empowers you to present your brand and solutions to an engaged audience across key content formats and advertising channels. Our experienced digital content and marketing unit collaborate closely with your team to craft a personalized campaign that aligns with your objectives and delivers ROI.

Contact us to learn how you can partner with CX Network to share your solutions with the global customer experience community and achieve your business goals.

FIND CONTENT BY TYPE

CX Network COMMUNITY

ADVERTISE WITH US

Reach professionals through cost-effective marketing opportunities to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market.

Advertise Now

JOIN THE CX Network COMMUNITY

Join today and interact with a vibrant network of professionals, keeping up to date with the industry by accessing our wealth of articles, videos, live conferences and more.

Become a Member Today

CX Network, a division of IQPC

Careers With IQPC| Contact Us | About Us | Cookie Policy

Voice AI: Reducing risk and building trust

Enterprise AI agents for customer support

How smart brands turn sporting tournaments into loyalty growth engines

Top 50 customer experience leaders to follow in 2026

Fragmented organizational cognition is why CX programs stall