How leaders turn agentic AI into real success

July 30 by CX Network

Join to learn what separates successful agentic AI deployments from stalled pilots and how leading organizations accelerate adoption and achieve measurable CX impact.

Customer Experience

CX isn't in crisis. It's having its finest hour

June 30 by Sue Duris

NASA control room during Apollo 13 mission. CREDIT: NASA

Sue Duris explains why the current shift in SaaS brings new opportunities for CX

Artificial Intelligence in CX

Agentic AI needs guardrails before it needs more intelligence

June 29 by Shalini Sivasamy

Shalini Sivasamy explains the four guardrails she builds into every AI agent

Customer Experience

The 10 major changes on the horizon for CX

June 29 by Melanie Mingas

What the rest of the decade holds, according to our research into the state of CX

Customer Experience

What's shaping BFSI in 2026?

June 29 by CX Network

abstract of mobile phone crypto coins and connected blocks in lilac

Discover the leading trends, customer demands, and challenges shaping the industry this year

Customer Experience

Salesforce launches pay-per-resolution agent

June 26 by Melanie Mingas

people using technology in a business meeting

Salesforce aims to tackle complex deployment and unpredictable consumption costs with Agentforce Help Agent

Events

Jun
30 How top brands achieved 10x faster resolution in customer support – with one AI deployment

Jul
01 - 02 CX Retail UK Exchange

Jul
08 - 09 CDO Retail Exchange

Jul
21 - 22 All Access: Future Contact Centers 2026

Jul
30 How leaders turn agentic AI into real success

Aug
18 All Access: Customer Experience Management

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01)Conferences

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CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Katja Forbes

Executive director, head of client experience, CIB...

Standard Chartered Bank

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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How leaders turn agentic AI into real success

CX isn't in crisis. It's having its finest hour

Agentic AI needs guardrails before it needs more intelligence