49523.003 - All Access: AI + Data in CX - June 2026

What happens when the AI agent becomes the channel?

May 27 by CX Network

Learn how AI agents autonomously resolve customer intent across voice and digital channels, achieving 60–90% containment and measurable ROI.

Voice of the Customer

Is synthetic data the future of customer listening?

May 20 by CX Network

blue and green connected dots floating in formation

With VoC software facing an uncertain future, some believe synthetic data is about to go mainstream

Customer Experience

The state of CX tech 2026

May 19 by CX Network

The seven technologies changing CX in 2026, and what they mean for your business

Customer Experience

10 trends changing CX in 2026

May 19 by Melanie Mingas

Discover the 10 CX trends our network members expect to shape their work to 2030

Artificial Intelligence in CX

The clock is ticking: 7 AI agents every leader needs

May 18 by CX Network

How AI agents can be used across the customer journey to drive ROI

Artificial Intelligence in CX

Essential AI guardrails: How to do security testing, APIs, and logs

May 18 by Mrunal Gangrade

Find out how to get started with AI guardrails for CX in this six-step guide

Events

May
27 What happens when the AI agent becomes the channel?

Jun
01 - 02 CX BFSI USA Exchange (West)

Jun
02 - 03 All Access: AI + Data in CX 2026

Jun
03 - 04 CX Healthcare West USA Exchange

Jun
10 Mastering brand discovery in the era of AI search

Jun
16 - 19 CX Asia Week 2026

Our Mission

CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

Our Community

With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.

Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.

Trusted By Industry Leaders

Our 176,000+ community includes leaders from the following B2B companies

Turn insight into strategy.
Sign up and get unlimited access to our full content library and networking tools.
All for free.

Thought Leadership Content

Why Learn With CX Network

As a pioneer in the space, CX Network is the definitive resource for the customer experience community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

03)Online Events

CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

04)Webinars

CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Ledi Lapaj

Customer Experience Director

Bank Al Etihad

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

Get The Latest News & Insights

Subscribe to our newsletter for free:

Question About CX Network?

CX Network empowers you to present your brand and solutions to an engaged audience across key content formats and advertising channels. Our experienced digital content and marketing unit collaborate closely with your team to craft a personalized campaign that aligns with your objectives and delivers ROI.

Contact us to learn how you can partner with CX Network to share your solutions with the global customer experience community and achieve your business goals.

FIND CONTENT BY TYPE

CX Network COMMUNITY

ADVERTISE WITH US

Reach professionals through cost-effective marketing opportunities to deliver your message, position yourself as a thought leader, and introduce new products, techniques and strategies to the market.

Advertise Now

JOIN THE CX Network COMMUNITY

Join today and interact with a vibrant network of professionals, keeping up to date with the industry by accessing our wealth of articles, videos, live conferences and more.

Become a Member Today

CX Network, a division of IQPC

Careers With IQPC| Contact Us | About Us | Cookie Policy

What happens when the AI agent becomes the channel?