AI Agents That Learn: How to Build Systems That Continuously Improve Themselves

March 31 by CX Network

Empower your teams to build AI Agents that learn from every interaction, autonomously adapt, and continuously improve without manual retraining.

Customer Experience

Zoom Connected CX: Turn fragmented journeys into seamless experiences

March 26 by CX Network

Turn fragmented customer journeys into connected end-to-end experiences that drive loyalty and business growth by aligning data, teams, and AI.

Customer Experience

Improving Content ROI in a High-Cost Attention Economy

March 18 by CX Network

Discover how to use AI to produce profitable content and build a cohesive strategy across formats, platforms, and influence networks

Artificial Intelligence in CX

How support teams scale effectively with AI

February 26 by CX Network

Learn how to improve efficiency, interaction visibility and triage in customer support with AI

Artificial Intelligence in CX

Building Trust in AI: Transparency, Personalization and Customer Loyalty

February 25 by CX Network

In this CX Network webinar, discover transparent, personalized AI experiences that customers actually trust.

Digital

How Suncorp Bank created and actioned a digital-first CX strategy

February 24 by Melanie Mingas

Digital strategy and CX lead, Simon Clarke, explains how Suncorp Bank initiated a project to put digital-first CX at the heart of its customer proposition

Events

Feb
24 All Access: Future of Customer Listening 2026

Feb
24 - 25 CX USA Exchange

Feb
25 Building Trust in AI: Transparency, Personalization and Customer Loyalty

Feb
26 How support teams scale effectively with AI

Our Mission

CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

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With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.

Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.

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Thought Leadership Content

Why Learn With CX Network

As a pioneer in the space, CX Network is the definitive resource for the customer experience community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

03)Online Events

CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

04)Webinars

CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

Head of Customer Solutions and CX operations

Domain

Andrae Kirkland

Tech program management

Block, Inc

Ledi Lapaj

Customer Experience Director

Bank Al Etihad

Mark Levy

Head of consumer product and CX

Frontier Internet

Yvette Mihelic

Director customer experience rail operations and m...

John Holland Group

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

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AI Agents That Learn: How to Build Systems That Continuously Improve Themselves

Zoom Connected CX: Turn fragmented journeys into seamless experiences

Improving Content ROI in a High-Cost Attention Economy

How support teams scale effectively with AI

Building Trust in AI: Transparency, Personalization and Customer Loyalty

How Suncorp Bank created and actioned a digital-first CX strategy

Events

Popular Content

Our Mission

Our Community

Trusted By Industry Leaders

Turn insight into strategy. Sign up and get unlimited access to our full content library and networking tools. All for free.

Thought Leadership Content

Why Learn With CX Network

01)Conferences

02)Exchanges

03)Online Events

04)Webinars

05)WhitePapers & Reports

Our Advisory Board

Get The Latest News & Insights

Subscribe to our newsletter for free:

Question About CX Network?

FIND CONTENT BY TYPE

CX Network COMMUNITY

ADVERTISE WITH US

JOIN THE CX Network COMMUNITY

Turn insight into strategy.
Sign up and get unlimited access to our full content library and networking tools.
All for free.