40463.008 - All Access: The Future of Customer Insights & Data Analytics 2026

Artificial Intelligence in CX

Voice AI agents: What CX leaders have to solve before go-live

October 22 by CX Network

How to build the internal case, clear legal and security reviews, test vendors, and prepare your team for go-live.

Customer Service

The CX metric every AI-first service team needs

September 09 by CX Network

A classic black alarm clock with a white face showing 7:05, placed on a white surface

How measuring Post-Resolution Rework Rate can help CX teams measure the true impact of AI agents

Customer Experience

Sometimes bigger is better: What the rest of the world can learn from US grocery stores

September 07 by Claire Cunningham

Six things the global grocery sector could do to improve CX

Artificial Intelligence in CX

Trust over tech: The guarantees consumers need to make machine customers happen

September 04 by CX Network

Close-up of a modern humanoid robot with glowing blue features on a green abstract background

Is the pace of AI development undermining consumer adoption? VISA’s Michael Nevski explains

Customer Experience

Every VC CX deal you need to know: September 4

September 04 by CX Network

A small plant sprouting from stacked silver coins, symbolizing growth in finance

Your weekly funding round-up tracking the CX and service start-ups investors are backing

Artificial Intelligence in CX

Understanding the cost of AI: Token costs, governance and workforce readiness

September 03 by CX Network

Stock market charts analyzed with a magnifying glass and calculator for financial research

What needs to be considered when calculating the full cost of AI

Events

Sep
08 - 09 CX Travel & Hospitality Exchange

Sep
14 - 15 CX BFSI Exchange Europe

Sep
14 - 15 CX Retail USA Exchange

Sep
15 All Access: The Future of Customer Insights & Data Analytics 2026

Sep
17 The Agentic Contact Center: Unifying Voice and AI for Scalable Resolution

Oct
05 - 07 CCW Europe Summit

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CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

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Thought Leadership Content

Why Learn With CX Network

As a pioneer in the space, CX Network is the definitive resource for the customer experience community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

03)Online Events

CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

04)Webinars

CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Bryce Ackerman

Internal workforce management consultant

Roche

Nicole Cable

Chief people and experience officer

C3 Health

Mrunal Gangrade

VP software engineering

JP Morgan Chase & Co

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Rufus Kahler

Head of product design, content and research

Back Market

Andrae Kirkland

Tech program management

Block, Inc

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Dominik Olejko

CX & Loyalty expert

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Aurelia Pollet

VP, customer experience

CarParts.com

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Saki Takeda

Director of product management and customer servic...

Netflix

Joshua Tye

Vice president of customer experience technology a...

Western Union

Hemang Upadhyay

Sr. Manager - Product Management (AI)

LG Electronics USA

Philip Wilkinson

Senior director omnichannel experience and commerc...

Kellanova Europe

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Voice AI agents: What CX leaders have to solve before go-live

The CX metric every AI-first service team needs

Sometimes bigger is better: What the rest of the world can learn from US grocery stores

Trust over tech: The guarantees consumers need to make machine customers happen

Every VC CX deal you need to know: September 4