The future of customer service work: How AI agents change the workforce
November 11 by CX Network
Explore how AI agents are reshaping customer service roles and skills, and what this means for workforce planning, staffing and reskilling.
The CX engineer: The role customer experience teams need next
October 07 by Bill Staikos
Bill Staikos explains how CX can solve its execution problem with a role that delivers outcomes, not insights
9 ways CX will change in 2027
October 06 by Melanie Mingas
2027 is on the horizon and it’s giving low-fi and human-led. Find what practitioners say is on the horizon for CX next year
Evaluating enterprise-grade voice AI
October 06 by CX Network
Discover the key signs that reveal if a vendor has created a flashy demo, which is unlikely to deliver
Responsible AI vs. AI governance: What CX professionals need to know
October 05 by Sue Duris
When AI gets it wrong, the consequences land on the customer, which means CX must be at the table when governance is designed
Every CX start-up funding deal you need to know: October 2
October 02 by CX Network
Your weekly funding round-up tracking the CX and service start-ups investors are backing
