Customer Data, Insights & Analytics

Changing the thinking around data and AI governance

June 04 by Chloe Chappell

Informatica’s Greg Hanson talks to CX Network about data quality and AI governance

Contact Center

Voice AI: Reducing risk and building trust

June 03 by CX Network

The risks that come with voice AI and how to mitigate them

Customer Loyalty

How smart brands turn sporting tournaments into loyalty growth engines

June 02 by Mrinalini Chowdhary

Epsilon’s Mrinalini Chowdhary explains five ways customer engagement can drive revenue

Artificial Intelligence in CX

Enterprise AI agents for customer support

June 30 by CX Network

Join this live workshop and learn how to deploy across every channel from a single configuration

Customer Experience

Top 50 customer experience leaders to follow in 2026

June 02 by CX Network

Meet the 50 customer experience leaders shaping CX in 2026 - from AI pioneers to global voices worth following

Customer Experience

Fragmented organizational cognition is why CX programs stall

June 01 by Zack Hamilton

Does every function in your organization see a different version of reality? Zack Hamilton explains how to align the goals

Events

Jun
03 - 04 CX Healthcare West USA Exchange

Jun
16 - 19 CX Asia Week 2026

Jun
17 Unlocking AI-powered CX: Turning insight into exceptional customer experiences

Jun
17 From CX complexity to clarity: How ALDO Group unified the experience with AI

Jun
30 Enterprise AI agents for customer support

Jul
01 - 02 CX Retail UK Exchange

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CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

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As a pioneer in the space, CX Network is the definitive resource for the customer experience community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

03)Online Events

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04)Webinars

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05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Ledi Lapaj

Customer Experience Director

Bank Al Etihad

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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Changing the thinking around data and AI governance

Voice AI: Reducing risk and building trust

How smart brands turn sporting tournaments into loyalty growth engines

Enterprise AI agents for customer support

Top 50 customer experience leaders to follow in 2026