How leaders turn agentic AI into real success

July 30 by CX Network

Join to learn what separates successful agentic AI deployments from stalled pilots and how leading organizations accelerate adoption and achieve measurable CX impact.

Customer Experience

Microsoft joins FDE bandwagon with $2.5bn Microsoft Frontier Company

July 07 by Melanie Mingas

Microsoft becomes latest to offer embedded engineers to customer organizations

Artificial Intelligence in CX

The CX Recovery Layer: What happens when the agent is wrong?

July 06 by Hemang Upadhyay

three business people with one person covering their face

The steps practitioners need to take before AI agents can interact with customers

Contact Center

Service secrets from an app with 125m downloads

July 02 by CX Network

The creator of an app with 125 million downloads explains how to craft simple and effective service journeys

Customer Service

How Cuyana scaled a luxury service experience to reflect its brand values

July 01 by Melanie Mingas

How luxury brand Cuyana scaled its service experience to meet the needs of a rapidly growing customer base

Artificial Intelligence in CX

Forward deployed engineers: AWS's US$1bn play to embed AI experts

July 01 by Melanie Mingas

New organization to help AWS customers make AI “core to how they operate”

Events

Jul
08 - 09 CDO Retail Exchange

Jul
21 - 22 All Access: Future Contact Centers 2026

Jul
30 How leaders turn agentic AI into real success

Aug
18 All Access: Customer Experience Management

Sep
08 - 09 CX Travel & Hospitality Exchange

Sep
14 - 15 CX Retail USA Exchange

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Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Katja Forbes

Executive director, head of client experience, CIB...

Standard Chartered Bank

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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How leaders turn agentic AI into real success

Microsoft joins FDE bandwagon with $2.5bn Microsoft Frontier Company

The CX Recovery Layer: What happens when the agent is wrong?

Service secrets from an app with 125m downloads

How Cuyana scaled a luxury service experience to reflect its brand values