Have your say on the state of CX in 2027
March 10 by CX Network
CX Network’s annual survey is live and offers respondents the chance to win a $200 gift card
Zendesk launches public directory to help AI agents find A2A service options for customers
November 11 by CX Network
Billed as an industry first, Zendesk unveiled the capabilities at its AI Summit
Stop reporting friction: A CX leader’s guide to winning the c-suite
November 10 by CX Network
CX executive Aurelia Pollet tells CX Network why leaders should stop reporting friction and start governing how it gets fixed
AI contact center regulations 2026-2028: A compliance guide for CX leaders
November 09 by Dave Rennyson
New AI regulations in the US and EU put compliance on the company deploying the bot. Here’s the timeline and how to build independent AI governance.
Every CX start-up funding deal you need to know: November 6
November 06 by CX Network
Your weekly round-up of what’s happening among start-ups in the CX and service space
The cost of cost reduction: Effective AI governance can prevent false savings
November 05 by Sue Duris
AI governance is usually sold as risk management. Its most underrated job is economic – it is the discipline that stops cost-cutting from becoming cost-deferral
