How leaders turn agentic AI into real success

July 30 by CX Network

Join to learn what separates successful agentic AI deployments from stalled pilots and how leading organizations accelerate adoption and achieve measurable CX impact.

Customer Experience

Refinanced Medallia to double down on generative AI and automation

June 17 by Melanie Mingas

Medallia’s new owners to inject $150m into the business to strengthen future position

Voice of the Customer

CX has to move beyond closed loop feedback

June 17 by Bill Staikos

Bill Staikos updates Bain’s CLF model with a new, four-loop model for turning customer signals into compounding value

Customer Experience

AI search for real estate: How France’s Orpi is driving the conversation

June 16 by Melanie Mingas

Discover how and why real estate network Orpi linked its catalog to AI search engines

Customer Experience

Keeping promises: How to align operations, marketing, and CX

June 16 by Melanie Mingas

Discover why alignment between marketing, operations and CX is driving stronger customer outcomes – and better visibility in AI search

Artificial Intelligence in CX

What Gen Z can teach us about AI, CX, and building brand trust

June 15 by Claire Cunningham

letter Z painted in purple sparkles on lilac background

Claire Cunningham explains why tech-savvy consumers do not always want tech-first CX

Events

Jun
16 - 19 CX Asia Week 2026

Jun
17 From CX complexity to clarity: How ALDO Group unified the experience with AI

Jun
17 Unlocking AI-powered CX: Turning insight into exceptional customer experiences

Jun
30 How top brands achieved 10x faster resolution in customer support – with one AI deployment

Jul
01 - 02 CX Retail UK Exchange

Jul
08 - 09 CDO Retail Exchange

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Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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How leaders turn agentic AI into real success

Refinanced Medallia to double down on generative AI and automation

CX has to move beyond closed loop feedback

AI search for real estate: How France’s Orpi is driving the conversation

Keeping promises: How to align operations, marketing, and CX