CXIQ 53233.001 - Nice Webinar - July 2026 - Webinar

Artificial Intelligence in CX

The age of agentic loyalty: How Woolworths, Kmart and Bunnings are embracing the agents

July 24 by James McIntyre

Online checkout screen with payment details and shopping cart

James McIntyre explains why the next big shift for CX will be managing promise governance

Artificial Intelligence in CX

Using LLMs to create a collaborative journey vision

July 23 by Melanie Mingas

Service design specialist Olivia Lucas explains why she turned to used vibe coding to communicate a UX upgrade

Customer Experience

Revolut becomes first global fintech to launch in Australia

July 23 by Melanie Mingas

revolut app open on a mobile on a wooden tablee

Banking expansion part of wider ecosystem growth and confirmed days after crypto services granted approval in the UAE

Artificial Intelligence in CX

The EU AI Act compliance checklist for customer service teams

July 22 by Amelia Brand

From August 2, 2026, EU AI Act rules apply to customer service AI. Use this compliance checklist to audit chatbots, disclosure, training and governance

Customer Data, Insights & Analytics

What your customer insights and data analytics can reveal about ROI

July 21 by CX Network

magnifying glass on the desk with money. top view

Paul Weaver, VP of design at Hyatt Hotels explains how UX and CX can be framed as performance indicators

Customer Service

Building context-aware customer service that works

July 20 by Sam Richardson

person scrolling fashion app on smartphone

Twilio’s Sam Richardson explains where automation can make all the difference to customer trust

Events

Jul
30 How leaders turn agentic AI into real success

Aug
18 All Access: Customer Experience Management

Sep
02 The Agentic Contact Center: Unifying Voice and AI for Scalable Resolution

Sep
08 - 09 CX Travel & Hospitality Exchange

Sep
14 - 15 CX Retail USA Exchange

Sep
14 - 15 CX BFSI Exchange Europe

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CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Katja Forbes

Executive director, head of client experience, CIB...

Standard Chartered Bank

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Tushar Joshi

Transformation director

Schneider Electric

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Vice president of customer experience technology a...

Western Union

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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The age of agentic loyalty: How Woolworths, Kmart and Bunnings are embracing the agents

Using LLMs to create a collaborative journey vision

Revolut becomes first global fintech to launch in Australia

The EU AI Act compliance checklist for customer service teams

What your customer insights and data analytics can reveal about ROI