49523.003 - All Access: AI + Data in CX - June 2026

What happens when the AI agent becomes the channel?

May 27 by CX Network

Learn how AI agents autonomously resolve customer intent across voice and digital channels, achieving 60–90% containment and measurable ROI.

Customer Experience

The silent CX crisis – who gives a damn?

May 25 by Natalie Calvert

Some of the world’s biggest companies do not have a chief customer officer – and it’s inadvertently creating a customer crisis

Contact Center

6 Contact center trends for 2026

May 22 by CX Network

Read up ahead of All Access: Future Contact Centers 2026 when we tackle the top trends live

Omnichannel

Are Meta and Google about to bring machine customers to life?

May 22 by Melanie Mingas

robot with white body against blue backgound

What the arrival of AI agents for non-business users could mean for CX

Artificial Intelligence in CX

Is AI taking CX jobs?

May 21 by Cornelia Gamlem

Cornelia Gamlem and Barbara Mitchell explain if shrinking headcount is the direct result of AI in CX and service

Customer Data, Insights & Analytics

Qualtrics closes Press Ganey Forsta deal for $6.75bn

May 20 by Melanie Mingas

Deal paves the way for world's largest AI dataset for experience management

Events

May
27 What happens when the AI agent becomes the channel?

Jun
01 - 02 CX BFSI USA Exchange (West)

Jun
02 - 03 All Access: AI + Data in CX 2026

Jun
03 - 04 CX Healthcare West USA Exchange

Jun
10 Mastering brand discovery in the era of AI search

Jun
16 - 19 CX Asia Week 2026

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We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

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Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Ledi Lapaj

Customer Experience Director

Bank Al Etihad

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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