52822.001 - CX Horizons: The state of CX in 2026

Customer Experience

Real-time insights that drive action – not just awareness

June 10 by CX Network

Learn how AI surfaces the “so what” behind every signal and triggers cross‑functional action instantly – turning intelligence into impact across the entire customer journey.

Artificial Intelligence in CX

Why is customer experience still breaking in the age of AI?

May 14 by CX Network

Join this webinar to learn more about how agentic and voice AI are shaking up CX and customer service in 2026, and how to apply this to your own business.

Artificial Intelligence in CX

How to fix disconnected CX with an orchestration layer

May 05 by CX Network

Learn why simply reducing tools isn't enough to fix tech stack sprawl, and how to fix it with a CX orchestration layer that empowers teams and customers

Customer Experience

Understanding the true business impact of social

April 28 by CX Network

CX Talk from CX Network on the business impact of social media.

Artificial Intelligence in CX

How to kickstart your AI implementation loop

April 15 by CX Network

A practical session about implementing AI, from scratch, for maximum impact

Why voice fraud is CX's most underestimated problem

April 07 by Marie Angselius Schönbeck

woman talking on the phone

AI-generated voice fraud is quietly destroying one of your most trusted customer touchpoints – and the industry's response is falling dangerously short

Events

Apr
15 How to kickstart your AI implementation loop

Apr
21 All Access: Digital CX 2026

Apr
28 Understanding the true business impact of social

May
05 How to fix disconnected CX with an orchestration layer

May
11 - 13 CCW UK Summit

May
12 - 13 All Access: Redefining Contact Centers in the Age of AI

Popular Content

1 The persona problem: What agentic AI exposes about our favorite CX tool

2 The AI readiness gap: Why CX leaders hold the key to successful AI implementation

3 How CVS Health created an always on customer using agentic twins

4 AI and customer trust: Reflections from CCW 2026 Sydney

5 The top 50 AI leaders in CX to follow in 2026

6 5 Things to know about the state of CX in 2026

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CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

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With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.

Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.

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Thought Leadership Content

Why Learn With CX Network

As a pioneer in the space, CX Network is the definitive resource for the customer experience community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

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02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

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03)Online Events

CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

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04)Webinars

CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

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05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

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Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Andrae Kirkland

Andrae Kirkland

Tech program management

Block, Inc

Ledi Lapaj

Customer Experience Director

Bank Al Etihad

Mark Levy

Head of consumer product and CX

Frontier Internet

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Senior customer operations leader

Cash App

Rekha Weerasooriya

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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