81% of global IT leaders say AI failure puts career “at risk”
August 14 by CX Network
IT leaders feel they’re risking their career on success of AI deployments
Every VC CX deal you need to know: August 14
August 14 by CX Network
Your weekly funding round-up tracking the CX and service start-ups investors are backing
How TikTok Shop cut ticket resolution time by 150%
August 13 by CX Network
Find out how an AI-powered workflow with a two-way framework transformed response times for merchants and customers
“Ultimate” Harry Potter Shop to open in London this year
August 12 by CX Network
Store promises immersive environments, enchanting discoveries and exclusive experiences
AddSearch upgrades UX as consumer search goes conversational
August 11 by Melanie Mingas
New search experience designed to respond to how consumers now browse, search, and converse when sourcing information
The five-minute handoff: Set the standard for AI-to-human transfer in service
August 10 by Hemang Upadhyay
AI agents are bringing omnichannel’s oldest problem back. Hemang Upadhyay explains what should happens when automation stops
