All Access: Future Contact Centers 2026 Live Tomorrow

Customer Service

Building context-aware customer service that works

July 20 by Sam Richardson

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Twilio’s Sam Richardson explains where automation can make all the difference to customer trust

Customer Data, Insights & Analytics

Connecting customer insights and business priorities

July 17 by CX Network

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VMO2’s Jack Austin explains how to bridge the gap without reducing every customer decision to a financial equation

Customer Experience

Why CX budgets are won at mid-year, not year-end

July 16 by Sue Duris

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Five financial questions from the CFO that CX practitioners should be ready to address

Artificial Intelligence in CX

How leaders turn agentic AI into real success

July 30 by CX Network

Join to learn what separates successful agentic AI deployments from stalled pilots and how leading organizations accelerate adoption and achieve measurable CX impact.

Contact Center

Top 30 contact center leaders to follow in 2026

July 15 by CX Network

CX Network reveals the top 30 contact center leaders making waves in 2026 - see who made the list

Customer Experience

How to measure the business impact of your AEO and GEO program

July 15 by Melanie Mingas

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How to measure the business impact of zero-click customer journeys

Events

Jul
21 - 22 All Access: Future Contact Centers 2026

Jul
30 How leaders turn agentic AI into real success

Aug
18 All Access: Customer Experience Management

Sep
02 The Agentic Contact Center: Unifying Voice and AI for Scalable Resolution

Sep
08 - 09 CX Travel & Hospitality Exchange

Sep
14 - 15 CX Retail USA Exchange

Our Mission

CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.

Our Community

With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.

Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.

Trusted By Industry Leaders

Our 176,000+ community includes leaders from the following B2B companies

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Thought Leadership Content

Why Learn With CX Network

As a pioneer in the space, CX Network is the definitive resource for the customer experience community.

We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.

The basis of our end-user focused content is provided by industry executives, for industry executives.

We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.

01)Conferences

CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.

02)Exchanges

Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.

03)Online Events

CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.

04)Webinars

CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.

05)WhitePapers & Reports

CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.

Our Advisory Board

CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.

Nao Anthony

Senior manager - operational excellence

Commonwealth Bank (CBA)

Simon Clarke

Lead - digital strategy and CX

Suncorp Bank

Claire Cunningham

Founder

The Customer Connexion

Joshua Curtis

Customer care center manager

Super Retail Group

Katja Forbes

Executive director, head of client experience, CIB...

Standard Chartered Bank

Claire Hill

Retail director

Amplify 5

Ebrahim Hyder

VP, customer care

Michael Kors

Tushar Joshi

Transformation director

Schneider Electric

Gabrijela Juel

General manager

Domain

Andrae Kirkland

Tech program management

Block, Inc

Mark Levy

CEO. author

MaxxoMedia

Ekaterina Mamonova, CCXP

Global head of broker proposition

Liberty Specialty Markets

Yvette Mihelic

Director customer experience rail and transport

John Holland Group

Montserrat Padierna

Customer knowledge and experience lead

Walmart Canada

Vinay Parmar

CEO and founder

Dhruva Star

Jaslyin Qiyu

CMO and head of CX for Singapore and Australia

Cigna Healthcare

MQ Qureshi

Principal, MD of digital product

Allstate

Jorie Sax

Head of Innovation Lab

United Airlines

Lolitta Suffian

Senior vice president, customer experience

Bank Simpanan Nasional (BSN)

Saki Takeda

Director of product management and customer servic...

Netflix

Ashley Taylor

Global Voice of the Customer pogram specialist

Flight Centre Travel Group

Joshua Tye

Vice president of customer experience technology a...

Western Union

Rekha Weerasooriya

Group chief people officer

Dialog Axiata PLC

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Contact us to learn how you can partner with CX Network to share your solutions with the global customer experience community and achieve your business goals.

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Building context-aware customer service that works

Connecting customer insights and business priorities

Why CX budgets are won at mid-year, not year-end

How leaders turn agentic AI into real success

Top 30 contact center leaders to follow in 2026