Freshworks Content Hub
Tired of juggling customer service tools? Freshworks Customer Service Suite helps you deliver delightful support for unmatched ROI in an AI-powered omnichannel solution. Boost productivity and enhance experiences with AI for self-service, real-time agent assistance and proactive insights. Engage customers with the broadest channel coverage across website, SMS, social, portal, email and mobile app. Personalize engagements and speed up resolutions with a unified agent workspace that brings customer interactions and history in one view. Realize value rapidly with a seamless solution that’s easy to implement, use and scale.
Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000 customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, and OfficeMax. To know more about Freshworks' customer service suite, please connect with us here.
A fresh approach to omnichannel for 2025
November 25 by CX Network
What’s holding omnichannel back, and how cohesive experiences can solve CX’s biggest challenges, from UX to data utilization
Key metrics in the era of AI-powered support
September 18 by CX Network
A customer service benchmark report assessing top KPIs and the impact of AI tools across industries
The future of AI-first customer service
May 14 by CX Network
Join Monos and Freshworks to hear how a refined customer service operation can drive a 500 percent sales increase
Deliver smart, personalized support anytime, anywhere
April 24 by Freshworks CX solutions
A guide to providing excellent customer service with AI-first omnichannel solutions
Turning hype into action: Get real with generative AI in customer service
April 17 by CX Network
Watch Freshworks and Riverside Insights explain how to transform customer service with generative AI
Customer Service Benchmark Report
April 16 by Freshworks CX solutions
Compare your support team with the customer service standards offered by your competitors
The power of AI for personalizing CX
April 16 by Freshworks CX solutions
How to use AI for customer behavior analysis for deeper insights that can offer enhanced content, product recommendations and pricing - ultimately refining customer experiences across sectors
4 things successful CX practitioners do
April 16 by Freshworks CX solutions
Freshworks and Forrester Consulting questioned 500 companies to find out what it takes to be a CX leader
Unleash productivity: Freddy Copilot now available
April 16 by Freshworks CX solutions
How customer service teams are benefitting from a generative-AI-powered productivity boost
Cut the long wait times with AI-powered automation
March 28 by Freshworks CX solutions
Discover this 11-step guide to boosting service with AI-powered automation
Get real with AI: Everything you need to know about generative AI in customer service
March 28 by Freshworks CX solutions
Uncover the power of AI in customer service with this definitive guide to self-service and agent automation
5 priorities for customer service leaders in 2024
March 28 by Freshworks CX solutions
From AI to omnichannel support, explore how customer service leaders align their priorities for real business results
