White Papers
CX Network is committed to providing customer experience professionals with the most comprehensive selection of white papers and case studies on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of white papers and case studies, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
CX Trends Report 2025: What matters most to customers
October 11 by CX Network
Discover what matters most to customers, according to 23,730 consumers around the world
Understanding AI: Your real-world CX playbook
October 01 by CX Network
Sort your ML from your NLP with this whitepaper from Qualtrics
The language of innovation
October 01 by CX Network
Discover effective strategies to build out a digital transformation and AI strategy for multilingual customer service
Planning for CDP success: A guided journey for choosing a customer data platform
September 23 by CX Network
Find out what you need to consider before selecting a customer data platform for your organization
Key metrics in the era of AI-powered support
September 18 by CX Network
A customer service benchmark report assessing top KPIs and the impact of AI tools across industries
From data to decisions: The power of AI in market research
September 02 by CX Network
How generative, predictive, and suggestive AI can add value for researchers
AI for orchestrating CX at scale
August 15 by CX Network
Discover how to leverage artificial intelligence for CX
Elevating employee adoption of AI through human connection
August 07 by CX Network
Understand the psychological and operational factors that drive a successful AI implementation
Decluttering your MarTech stack for a scalable CX future
July 15 by CX Network
How to declutter your MarTech stack and driver better CX, better use of resources and stronger ROI
2024 Strategic Research Reading List
June 05 by CX Network
24 books to help CX researchers keep pace with rapid advances in new and developing technologies like AI
4 ways to marry AI and research with Qualtrics
May 20 by CX Network
Discover the steps you can take to combine your research with AI
Deliver smart, personalized support anytime, anywhere
April 24 by Freshworks CX solutions
A guide to providing excellent customer service with AI-first omnichannel solutions
