White Papers
CX Network is committed to providing customer experience professionals with the most comprehensive selection of white papers and case studies on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of white papers and case studies, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
From assisted to autonomous CX: Preparing for what’s next
October 06 by CX NetworkFind out about moving from assisted to autonomous customer experience (CX) and the impact that will have
The cloud imperative for customer experience
October 06 by CX NetworkLearn about the cloud imperative for customer experience to ensure you upgrade the contact center
Setting the foundation for CX excellence: From strategy to technology
October 06 by CX NetworkLearn about how to set the foundation for CX excellence, from strategy to technology.
Top 3 generative AI use cases for customer experience
October 06 by CX NetworkDiscover three generative AI use cases for CX and how they may apply to you
Cloud-transformation & AI in customer experience: From insights to action
September 26 by CX NetworkLearn about cloud-transformation and AI to understand how to accelerate growth and scale in this new era
Your guide to agentic analytics
August 21 by CX NetworkIn this guide, learn how agentic analytics and AI are making data more accessible for decision making.
CX Innovator Awards in the contact center
June 10 by CX NetworkLearn about the winners of the CX innovator awards in contact centers as determined by Talkdesk
Embedded insurance in the age of CX
June 09 by CX NetworkLearn about how data analytics and digital transformation are impacting embedded insurance and CX
Should you buy an AI agent or build your own?
May 23 by CX NetworkIn this white paper, learn about whether to buy an AI agent for CX from a third party or build your own
Evaluating generative AI agents for your contact center
May 21 by CX NetworkLearn about generative artificial intelligence or AI agents for contact center in this ebook for CX
Beyond customer satisfaction
May 19 by Peter AitkenConsider the importance of brand growth as an important factor in CX and customer satisfaction (CSAT)
CX Relevance Report 2025
April 10 by CX NetworkIn this report, learn about CX trends like the rising cost of effort, generative AI and generative search