White Papers
CX Network is committed to providing customer experience professionals with the most comprehensive selection of white papers and case studies on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of white papers and case studies, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
2025 Customer Service Transformation Toolkit
March 17 by CX Network
Essential tips on AI adoption to make the process less daunting
Navigating the shift in CX: Building a long-term, sustainable CX practice
February 25 by CX Network
How to create resilient, scalable systems by integrating people, processes and technology for long-term CX success
4 steps to building your business case for AI
February 11 by CX Network
Discover how to get more from your investment — and faster results — with this whitepaper from Genesys
5 tips for using generative AI for to improve CX
February 11 by CX Network
Learn how to overcome data silos to ensure the quality needed for a successful generative AI deployment
Reduce the risk posed by generative AI and LLMs
January 20 by CX Network
Why effective AI governance and oversight is critical for AI-powered journeys in CX
CX Trends 2025
December 19 by CX Network
How to leapfrog from CX traditionalist to CX trendsetter, and the benefits it can bring for your organization
5 Generative AI risks in CX and EX: Build or buy
December 12 by CX Network
Discover how to successfully, securely and confidently realize generative AI’s full potential for your businesses
6 Proven techniques for customer self-service success
December 12 by CX Network
Discover how AdBlue software saved US$1 million a month by adopting these self-service techniques
2025 Contact center buyer’s guide
November 26 by CX Network
Navigate the experience economy with ease in 2025 by ensuring you have the contact center tech you need
CX Trends Report 2025: What matters most to customers
October 11 by CX Network
Discover what matters most to customers, according to 23,730 consumers around the world
The language of innovation
October 01 by CX Network
Discover effective strategies to build out a digital transformation and AI strategy for multilingual customer service
Understanding AI: Your real-world CX playbook
October 01 by CX Network
Sort your ML from your NLP with this whitepaper from Qualtrics
