White Papers
CX Network is committed to providing customer experience professionals with the most comprehensive selection of white papers and case studies on the internet. All members of CX Network can explore specialized customer experience research and insights through our collection of white papers and case studies, which aim to educate global business leaders as they make complex decisions that drive growth, innovation and ROI.
5 tips for using generative AI for to improve CX
February 11 by CX Network
Learn how to overcome data silos to ensure the quality needed for a successful generative AI deployment
How to build your business case for AI
February 11 by CX Network
Build a four-step framework for a compelling AI business case that prioritizes high-impact AI initiatives and drives measurable value without disruption
Reduce the risk posed by generative AI and LLMs
January 20 by CX Network
Why effective AI governance and oversight is critical for AI-powered journeys in CX
CX Trends 2025
December 19 by CX Network
How to leapfrog from CX traditionalist to CX trendsetter, and the benefits it can bring for your organization
5 Generative AI risks in CX and EX: Build or buy
December 12 by CX Network
Discover how to successfully, securely and confidently realize generative AI’s full potential for your businesses
6 Proven techniques for customer self-service success
December 12 by CX Network
Discover how AdBlue software saved US$1 million a month by adopting these self-service techniques
2025 Contact center buyer’s guide
November 26 by CX Network
Navigate the experience economy with ease in 2025 by ensuring you have the contact center tech you need
CX Trends Report 2025: What matters most to customers
October 11 by CX Network
Discover what matters most to customers, according to 23,730 consumers around the world
The language of innovation
October 01 by CX Network
Discover effective strategies to build out a digital transformation and AI strategy for multilingual customer service
Understanding AI: Your real-world CX playbook
October 01 by CX Network
Sort your ML from your NLP with this whitepaper from Qualtrics
Planning for CDP success: A guided journey for choosing a customer data platform
September 23 by CX Network
Find out what you need to consider before selecting a customer data platform for your organization
Key metrics in the era of AI-powered support
September 18 by CX Network
A customer service benchmark report assessing top KPIs and the impact of AI tools across industries
