Talkdesk Content Hub
Talkdesk is a global cloud contact center leader for enterprises of all sizes. Talkdesk CX Cloud and Industry Experience Clouds help enterprises deliver modern customer service their way.
Its trusted, flexible, and innovative contact center platform leverages AI and automation to drive exceptional outcomes for customers and improve the bottom line. Serving enterprise customers in over 100 countries, Talkdesk partners with customers to deliver continuous innovation and breakthrough results.
Check out the content from Talkdesk’s experts below.
Redefining the role of the retail contact center
June 26 by CX Network
Why retailers are striking a balance between service and sales to create a revenue-generating contact center
The Global State of CX 2024
May 23 by CX Network
How generative AI, data and customer demands are shaping CX in 2024
The Global State of CX 2023
May 16 by CX Network
The Global State of CX 2023 covers how ChatGPT is changing the outlook for AI in CX and why customer loyalty is harder to win
Driving customer loyalty and retention in financial services
November 22 by Adam Jeffs
Customer experience experts discuss how financial organizations can drive loyalty and retention in an increasingly competitive industry
Better customer protection with biometric authentication
September 27 by CX Network
Discover the quick and frictionless authentication of voice biometrics with insight from Citi Singapore, Mastercard, Experian and Econet Wireless
Creating retail virtual concierges through conversational AI
September 16 by CX Network
This white paper, produced by Talkdesk, offers advice for organizations looking to enhance customer experiences with AI chatbots or voicebots
Best practices for designing customer conversations
June 30 by CX Network
Advice on how to implement tried-and-tested conversation design principles with a virtual agent
The CX pros and cons of four common virtual call center models
March 22 by CX Network
How to navigate the customer experience impacts of virtual call center strategies.
Contact center efficiency checklist
February 08 by CX Network
A checklist to boost the security of your hybrid contact center and its customer service efficiency levels
A Buyers’ Guide To Smart Customer Experience Investments
January 25 by Chanice Henry
Almost 2,000 customer experience professionals share their spending behaviors and decisions around investments dedicated to improving customer loyalty
Customer Experience Predictions Report: 2022
December 08 by Olivia Powell
Access forecasts from a host of CX leaders, from brands such as PepsiCo, Amazon and Roche, on the key CX trends, pain points and opportunities to be aware of in 2022
Five steps to a Netflix-like customer experience
November 24 by CX Network
This ebook explores the five crucial steps to AI-driven CX outcomes, their impact in contact centers and how their application can create a Netflix-like customer experience
