Artificial Intelligence in CX
Artificial intelligence (AI) is transforming customer experience by revolutionizing how businesses engage with their customers. AI-driven CX leverages advanced technologies like natural language processing (NLP) and machine learning (ML) to deliver personalized and efficient customer interactions.
By harnessing AI, businesses can automate routine tasks such as handling basic customer inquiries or processing orders, freeing up human agents to focus on more complex and value-added activities. This automation not only reduces operational costs but also ensures consistent and rapid responses to customer queries, ultimately enhancing the overall customer experience. Furthermore, AI-driven analytics provide valuable insights into customer behavior and preferences, empowering businesses to anticipate needs and deliver targeted solutions.
From chatbots to data analysis, the resources below cover how AI is advancing personalization, business operations and loyalty in CX. CX Network also has a series of guides related to AI, including: AI in CX: A CX Network guide, The ethical AI guide for customer experience, The complete guide to generative AI for customer experience, A guide to measuring the ROI on AI-powered CX and The predictive CX guide.
Generative AI drives web traffic spike for retailers in US
March 25 by Melanie Mingas
From chat interfaces to bargain hunting, customers are increasingly turning to generative AI when shopping online
Agentic AI solutions to up your CX game
March 19 by CX Network
As X2 and Enterprise Connect take place, CX Network rounds up four new agentic AI innovations changing CX
Klarna closer to IPO as AI and automation boost pays off
March 17 by Melanie Mingas
After using AI to reduce headcount and use of external vendors, Klarna has filed for its IPO
From Taco Bell to DeepSeek: 4 ways AI is disrupting CX
March 12 by Melanie Mingas
Discover how new AI capabilities are changing customer engagement and CX technology investments
Beyond conversational: How to deliver unique UX in an AI-driven world
March 10 by CX Network
Conversational interfaces are no longer your brand’s USP. Discover how to innovate your user experience to deliver exceptional CX that stands out from the crowd
How to decide where AI can be used in your organization
March 03 by Melanie Mingas
According to consultant Michael Anderson, there are many ways to use AI, but deciding which capabilities are right for your organization is another story
The ethical AI guide for customer experience
September 24 by CX Network
A guide to ensure your use of AI is responsible and fair
The predictive CX guide
September 24 by CX Network
We explore the tools and methods behind predictive CX and how to use predictive analytics to improve customer experiences
A guide to measuring the ROI on AI-powered CX
September 24 by CX Network
CX leaders from CX Panda, CXPA Finland, Cantonal Hospital of Winterthur and Sprinklr explain how to measure the returns on your top tech investments
The complete guide to generative AI for customer experience
September 24 by CX Network
CX Network’s guide to generative AI, how it benefits CX and how to implement it
Artificial Intelligence in CX: A CX Network guide
August 21 by CX Network
Everything you need to know about AI in CX, from its key capabilities to how your peers are investing
What is agentic AI? A CX Network guide
March 23 by CX Network
Discover the ways agentic AI is already impacting CX
