Artificial Intelligence in CX
Artificial intelligence (AI) is transforming customer experience by revolutionizing how businesses engage with their customers. AI-driven CX leverages advanced technologies like natural language processing (NLP) and machine learning (ML) to deliver personalized and efficient customer interactions.
By harnessing AI, businesses can automate routine tasks such as handling basic customer inquiries or processing orders, freeing up human agents to focus on more complex and value-added activities. This automation not only reduces operational costs but also ensures consistent and rapid responses to customer queries, ultimately enhancing the overall customer experience. Furthermore, AI-driven analytics provide valuable insights into customer behavior and preferences, empowering businesses to anticipate needs and deliver targeted solutions.
From chatbots to data analysis, the resources below cover how AI is advancing personalization, business operations and loyalty in CX. CX Network also has a series of guides related to AI, including: AI in CX: A CX Network guide, The ethical AI guide for customer experience, The complete guide to generative AI for customer experience, A guide to measuring the ROI on AI-powered CX and The predictive CX guide.
The Weavers: The overlooked generation holding CX together - right now
August 22 by Montserrat PadiernaDiscover the Weavers, the generation that is holding together customer experience, CX
8 free agentic AI tools for CX
August 28 by Amelia BrandDiscover the free agentic AI tools that will accelerate your CX and drive customer satisfaction
Your guide to agentic analytics
August 21 by CX NetworkIn this guide, learn how agentic analytics and AI are making data more accessible for decision making.
AI governance gap threatens customer trust, Genesys study warns
August 15 by Amelia BrandGenesys study reveals real disconnect between AI governance and innovation
Automation in action: Operational efficiency in the age of AI agents
August 14 by CX NetworkUnderstand the benefits of automation in CX in the age of AI agents in this report with an APAC focus
How to get generative AI governance in place
August 12 by Melanie MingasDiscover how to avoid embarrassing and costly AI disasters with a solid approach to generative AI governance
7 Ways ChatGPT-5 will impact CX
August 09 by Francesca Di MeglioLearn about the ways ChatGPT-5, with its improvements and upgrades, will impact CX
The predictive CX guide
September 24 by CX NetworkWe explore the tools and methods behind predictive CX and how to use predictive analytics to improve customer experiences
The ethical AI guide for customer experience
September 24 by CX NetworkA guide to ensure your use of AI is responsible and fair
A guide to measuring the ROI on AI-powered CX
September 24 by CX NetworkCX leaders from CX Panda, CXPA Finland, Cantonal Hospital of Winterthur and Sprinklr explain how to measure the returns on your top tech investments
The complete guide to generative AI for customer experience
September 24 by CX NetworkCX Network’s guide to generative AI, how it benefits CX and how to implement it
Artificial Intelligence in CX: A CX Network guide
August 24 by CX NetworkEverything you need to know about AI in CX, from its key capabilities to how your peers are investing