Contributors
CX Network contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues. By sharing presentations, interviews, webinars, videos, podcasts, articles and blogs, these contributors are helping CX Network become the most valuable source for CX Network expert commentary and best practice you will find on the web today. For information on how you can join this group of industry thought leaders, visit our writers guidelines.
CX Network
CX Network was established in 2012 to support professionals working to revolutionize buyer journeys and customer service. Senior customer experience,... Learn More
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Melanie Mingas
Melanie is editor-in-chief at CX Network. She heads up the network's research projects, industry reports and online multi-media content, ensuring CX N... Learn More
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Adam Jeffs
Adam graduated from Liverpool Hope University with a BSc in Psychology and is the former Assitant editor for the PEX Network and CX Network portals.... Learn More
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Colin Shaw
Colin Shaw is a LinkedIn 'Top Voice' with a massive 280,000 followers and 82,000 loyal subscribers to his 'Why Customers Buy' newsletter. Shaw is name... Learn More
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Annette Franz
Annette Franz is a customer experience consultant and blogs at CX Journey, where she shares her passion for helping companies understand the importanc... Learn More
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Chloe Chappell
With a passion for research & communication, Chloe joined CX Network in early 2022 and now works globally researching, producing and presenting CX... Learn More
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Freshworks CX solutions
Tired of juggling customer service tools? Freshworks Customer Service Suite helps you deliver delightful support for unmatched ROI in an AI-powered om... Learn More
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Shep Hyken
Shep Hyken is the chief amazement officer at Shepard Presentations. Hyken is a customer service and experience expert, award-winning keynote speaker,... Learn More
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Emmanuel Obadia
With more than three decades in the software industry, Emmanuel's journey began as an entrepreneur and led to international leadership roles across ma... Learn More
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Musa Hanhan
Musa Hanhan, founder and managing partner of Xperiente. He has a passion for building and executing winning strategies that create world-class custome... Learn More
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Sahil Shetty
Sahil Shetty is a senior CXA analyst for Lowe's, where he leads initiatives focused on enhancing CX and operational efficiency. He holds a Mast... Learn More
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Sarah Lattouf
As the CX Network’s deputy marketing director Sarah is responsible for planning and executing all multi-channel marketing campaigns. She drives... Learn More
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