News
CX Network is an online news source for senior customer experience leaders across the globe who leverage support services, technology, data analytics and best practices to improve customer experience. We deliver the most up-to-date customer experience news, thought leadership and analysis. Find our latest news stories below.
Generative AI drives web traffic spike for retailers in US
March 25 by Melanie Mingas
From chat interfaces to bargain hunting, customers are increasingly turning to generative AI when shopping online
Klarna closer to IPO as AI and automation boost pays off
March 17 by Melanie Mingas
After using AI to reduce headcount and use of external vendors, Klarna has filed for its IPO
Can Honor’s deepfake detection restore customer trust in AI?
March 14 by Amelia Brand
Honor’s AI deepfake detector verifies content in six seconds, boosting customer trust while keeping data private
Trump versus Consumer Protection
March 03 by Francesca Di Meglio
Consumer protection and customer experience are taking hits in the second Trump administration in the US
Shein IPO hits another hurdle as company value slides
February 26 by Melanie Mingas
After months of delays and headlines, new profit figures mean Shein could be forced to cut its valuation by up to 50 percent
Is the Disney customer experience in crisis?
February 21 by Francesca Di Meglio
Are Disney execs "addicted to price hikes"? CX Network looks at how recent changes at the entertainment giant's parks are changing its target customer base
Rules on digital operational resilience come into effect for EU financial sector
January 24 by CX Network
EU’s financial services sector now bound by DORA regulations following four years of development and several high-profile IT outages
Primark launches "adaptive" fashion line
January 23 by Amelia Brand
Launch follows research that confirms 75 percent of disabled individuals find it difficult to source accessible clothing
Customer spending has dipped, ONS stats show
January 22 by Amelia Brand
Discover what the latest ONS retail stats reveal about the state of customer spending
Ipsos consumer survey confirms growing concern for digital accessibility in CX
January 20 by CX Network
Consumer awareness of digital accessibility is growing and legislation is starting to catch up
Customer-centric companies achieve 2x revenue growth, says McKinsey
January 14 by Amelia Brand
McKinsey's research reveals how customer-focused strategies fuel growth
Bad CX could cost companies $3.8 trillion in 2025
January 09 by Amelia Brand
Bad CX could cost companies US$3.8T by 2025: Discover key trends in loyalty, AI and personalization risks
