News
CX Network is an online news source for senior customer experience leaders across the globe who leverage support services, technology, data analytics and best practices to improve customer experience. We deliver the most up-to-date customer experience news, thought leadership and analysis. Find our latest news stories below.
UK customer service departments downsize
November 13 by CX Network
Businesses look to make operations leaner as customer behavior changes and economic pressures increase
New Ipsos survey confirms growing concern for digital accessibility in CX
November 08 by CX Network
Consumer awareness of digital accessibility is growing, but majority of websites fail to meet regulatory requirements
Customers win car finance case in UK Court of Appeal
November 01 by CX Network
UK’s car finance industry facing huge bill to compensate customers affected by commission on car loans
US finalizes “click to cancel” rule for subscriptions and paid memberships
October 25 by CX Network
The move follows rise in products and services with single click-sign ups and free trial periods that lead to automatic billing
Almost one quarter struggle to demonstrate ROI of journey management
October 18 by CX Network
Research conducted by CX Network and Alterian also found siloed data is preventing organizations from delivering the best experiences possible
What practitioners said about the new global standards for CX teams
October 02 by CX Network
Following a 10-week consultation Bain & Company, Kantar and Qualtrics have added three new standards
Consumers giving up their rights - for the right price
September 20 by Melanie Mingas
Germany moves to prevent ultra-cheap ecommerce undermining consumer rights and IP law
Klarna doubles down on AI ahead of IPO
September 13 by CX Network
Cost-cutting initiative allows fintech to scale operations without hiring new staff and reduce resolution time from 11 minutes to two
The role of an AI ambassador: Does your company need one?
August 30 by Leila Hawkins
Discover the role of an AI ambassador in enhancing customer experience and driving innovation
US government moves to enhance customer experience and build trust
August 22 by Leila Hawkins
US government launches initiative to streamline customer service across industries
The impact of the European Union’s AI Act on customer experience
August 06 by Leila Hawkins
We explore how the new European Union AI Act will impact customer experience
The stats that show LGBTQ+ allyship drives brand loyalty and sales
November 21 by Anna McKibben
CX Network assess new figures that demonstrate the link between a brand’s purpose, authenticity and success among consumers
