News
CX Network is an online news source for senior customer experience leaders across the globe who leverage support services, technology, data analytics and best practices to improve customer experience. We deliver the most up-to-date customer experience news, thought leadership and analysis. Find our latest news stories below.
Is the Disney customer experience in crisis?
February 21 by Francesca Di Meglio
Are Disney execs "addicted to price hikes"? CX Network looks at how recent changes at the entertainment giant's parks are changing its target customer base
Rules on digital operational resilience come into effect for EU financial sector
January 24 by CX Network
EU’s financial services sector now bound by DORA regulations following four years of development and several high-profile IT outages
Primark launches "adaptive" fashion line
January 23 by Amelia Brand
Launch follows research that confirms 75 percent of disabled individuals find it difficult to source accessible clothing
Customer spending has dipped, ONS stats show
January 22 by Amelia Brand
Discover what the latest ONS retail stats reveal about the state of customer spending
Ipsos consumer survey confirms growing concern for digital accessibility in CX
January 20 by CX Network
Consumer awareness of digital accessibility is growing and legislation is starting to catch up
Customer-centric companies achieve 2x revenue growth, says McKinsey
January 14 by Amelia Brand
McKinsey's research reveals how customer-focused strategies fuel growth
Bad CX could cost companies $3.8 trillion in 2025
January 09 by Amelia Brand
Bad CX could cost companies US$3.8T by 2025: Discover key trends in loyalty, AI and personalization risks
Retail sector faces turmoil as nearly 170,000 jobs lost in 2024
January 09 by Amelia Brand
Research confirms almost 170,000 retail jobs were lost in 2024 as high street retailers battled inflation and rising costs
Shein prepares for London IPO with investor roadshow
January 08 by CX Network
As Shein awaits regulatory approval for its IPO, CX Network looks at the relationship between customer centricity and stock market performance
2 failed purchase attempts will drive customers away
December 22 by Amelia Brand
New data on this season’s retail trends emphasizes the need for customer-centric strategies to stay competitive
85% of customer service leaders to pilot conversational generative AI in 2025
December 14 by Amelia Brand
Customer-facing generative AI is taking off, but it requires new skills and a problem-solving approach to challenges
Secret Sales expands across Europe with H&M’s Afound acquisition
December 05 by Amelia Brand
Secret Sales expands into 10 countries with Afound acquisition, redefining off-price retail and CX innovation
