Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
How business intelligence can revolutionize contact center performance
December 20 by Sahil Shetty
Explore the advantages of business intelligence in the contact center, from enhanced personalization to optimized resource management
How 3 major brands used business intelligence to transform the contact center
December 20 by Sahil Shetty
From finance to airlines, business intelligence can improve contact center operations for businesses in all industries
10 things to know about measuring and improving CX for brand growth
December 15 by Amelia Brand
Learn how to measure and improve CX to create lasting memories and boost brand growth
The CX practitioner's intro to cyber security
December 13 by CX Network
How CX practitioners can secure digital customer journeys without adding friction
The future of customer experience: 5 key trends for 2025
December 13 by Ekaterina Mironova
Ekaterina Mironova explains how Amazon, Sephora, Patagonia and Zappos are embracing the future of CX - and how you can follow suit
Customer experience trends for 2025: Insights from CX solution providers
December 12 by Jerome Smail
Discover 2025's top CX trends: AI, cybersecurity, phygital retail & trust-driven strategies for brand success
Air France-KLM builds new data architecture to tailor travel experiences
December 09 by CX Network
The airline’s new data architecture facilitates multimodal capabilities, a flexible multicloud approach and ultra-low latency to support CX
Future of CX: Redefining customer experience for a rapidly evolving world
December 04 by Rhiannon Chandler-Day
From brand development to customer resistance to AI, here are four things we learned from All Access: Future of CX
Don’t let bad policies be the silent killer of your brand
November 29 by Julia Ahlfeldt
When it comes to brand experience, bad policies are silent killers. Julia Ahlfeldt CCXP, sets out three proactive interventions to prevent damage
Optimizing delivery operations in ecommerce: A strategic framework for businesses
November 28 by Sahil Shetty
Sahil Shetty outlines three key technologies and best practices to ensure your logistics operations do not undermine customer loyalty
5 CX trends APAC brands are embracing for 2025
November 26 by Jerome Smail
Discover how brands are adapting their approach to CX to meet customer needs more effectively than ever before
Have your say on the Global State of CX in 2025
November 25 by CX Network
Share your experiences with CX Network and help our wider community understand what's happening and what the future of CX is likely to hold
