Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
8 free agentic AI tools for CX
August 28 by Amelia Brand
Discover the free agentic AI tools that will accelerate your CX and drive customer satisfaction
The Weavers: The overlooked generation holding CX together - right now
August 22 by Montserrat Padierna
Discover the Weavers, the generation that is holding together customer experience, CX
5 Free CRMs that pack a punch
August 18 by Francesca Di Meglio
Discover five free CRMs, customer relationship management tools, that enable businesses to improve CX
How to get generative AI governance in place
August 12 by Melanie Mingas
Discover how to avoid embarrassing and costly AI disasters with a solid approach to generative AI governance
Empathetic AI: How emotional intelligence is reshaping CX in 2025
August 08 by Ashlea Atigolo
Learn why emotional intelligence is vital to designing empathetic AI for customer experiences in 2025
AI in CX case studies
August 07 by Francesca Di Meglio
Learn from AI in CX case studies, examples of applying artificial intelligence at major brands
10 trends changing CX in 2025 and how to embrace them
August 06 by Melanie Mingas
From loyalty to EX and AI, CX Network looks at the major trends changing CX in 2025 – and how practitioners are working to embrace them
Virgin Money implements conversational banking
August 05 by Francesca Di Meglio
Learn about how Virgin Money is implementing conversational banking by leveraging AI to improve CX
How APAC practitioners are building their CX strategy in 2025
August 04 by Jerome Smail
Learn about how APAC leaders are building their CX strategy, according to the Global State of CX 2025
9 Essential steps to CX maturity
July 31 by Melanie Mingas
With only 16 percent of network members describing their organization’s CX management strategy as mature, CX Network looks at what it takes to excel
The future contact centers are unrecognizable thanks to AI
July 25 by Chloe Chappell
Learn about how artificial intelligence (AI) is revolutionizing the future contact centers
How the customer of 2025 feels about sustainability
July 23 by Melanie Mingas
Find out about five actions your organization can take to engage customers around sustainability
