Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
5 Brands taking physical retail to the next level
June 19 by CX Network
From VR to third spaces and energy efficient lighting, find out how three brands are improving in-store CX
CX has to move beyond closed loop feedback
June 17 by Bill Staikos
Bill Staikos updates Bain’s CLF model with a new, four-loop model for turning customer signals into compounding value
Keeping promises: How to align operations, marketing, and CX
June 16 by Melanie Mingas
Discover why alignment between marketing, operations and CX is driving stronger customer outcomes – and better visibility in AI search
AI search for real estate: How France’s Orpi is driving the conversation
June 16 by Melanie Mingas
Discover how and why real estate network Orpi linked its catalog to AI search engines
What Gen Z can teach us about AI, CX, and building brand trust
June 15 by Claire Cunningham
Claire Cunningham explains why tech-savvy consumers do not always want tech-first CX
Vibe coding in CX: What you need to know
June 12 by Melanie Mingas
How organizations are vibe coding the specific CX tools they need, rather than buying off the shelf
All you need to know about All Access: AI + Data 2026
June 11 by Chloe Chappell
The key takeaways from our virtual event on how AI and data are driving better customer outcomes
When compliance kills CX: How to automate with judgement
June 10 by James McIntyre
Does your CX strategy have a compliance-execution problem? James McIntyre explains
The forward deployed engineer: A role designed for CX in the age of AI
June 09 by Andrae Kirkland
Andrae Kirkland, CSSBB, explains how a forward deployed engineer closes the CX transformation gap
The EU AI Act: What you need to do before August 2026
June 08 by Melanie Mingas
How to ensure your AI systems for CX are compliant with the EU’s new rules
How to connect with customers in the AI age
June 05 by Melanie Mingas
With customers and organizations both using AI, connection and loyalty face new challenges
Voice AI: Reducing risk and building trust
June 03 by CX Network
The risks that come with voice AI and how to mitigate them
