Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
How Chelsea Football Club uses a CDP to personalize the fan experience
February 17 by CX Network
Chelsea fans to receive personalized updates on matches and ticket availability, and tailored web and app experiences
Speaking your customers’ ‘love language’: 5 ways to woo them this Valentine’s Day
February 13 by Sam Richardson
Twilio’s Sam Richardson explains how five customer ‘love languages’ can play a unique role in strengthening engagement
10 Customer experience tools for 2025
February 13 by Francesca Di Meglio
Customer experience tools that leverage AI and other technologies are helping build loyalty
How to use agentic AI in line with the EU AI Act
February 11 by Michael Charles Borrelli
Discover how to innovate your operations with agentic AI in compliance with the EU AI Act
5 Touchdowns: How the NFL is winning over fans
February 10 by Francesca Di Meglio
In the lead up to the Super Bowl, learn about how the NFL is providing a customer experience that is expanding its reach
The top 25 AI leaders in CX to follow in 2025
February 10 by CX Network
CX Network's top 25 people making an impact on AI in CX
5 AI in CX trends for 2025
February 10 by Francesca Di Meglio
Learn about AI in CX trends that will carry organizations into a new era of customer service in the next year and beyond.
The impact of tariffs on CX: Safeguarding customer loyalty and satisfaction
February 06 by Sahil Shetty
Sahil Shetty explains four ways tariffs will impact consumers and CX, and explains what businesses can do to mitigate impact on loyalty and satisfaction
The evolving benchmark of customer experience
February 05 by Thulani Mabuza-Ncube
Consumer expectations are increasingly formed by interactions beyond your industry, which means being an industry leader is no longer enough
6 APAC brands advancing AI for CX in 2025
February 03 by Jerome Smail
Ahead of All Access: The CX revolution in APAC, CX Network looks at six brands taking AI to the next level
Closing the transformation gap in healthcare: From strategy to results
February 03 by Raluca Berchiu
How to nurture the can-do culture that allows healthcare innovation to thrive
The highs and lows facing CX leaders in 2025
January 31 by David Paulding
If you don’t give your customers a good experience of your brand, you won’t succeed. Nextiva's David Paulding shares four insights to help you on your way
