Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
8 things to know about Black Friday 2024
November 20 by CX Network
From consumer budgets in Germany to in-store shopping in the US, everything you need to know ahead of retail’s biggest season
Will 2025 be the year for immersive CX?
November 15 by CX Network
From VR wearables to avatars, immersive experiences have slowly crept into consumer consciousness. Will 2025 be the year they take off in CX?
Navigating the balancing act between tech and talent in the contact center
November 07 by Rhiannon Chandler-Day
Catch up with all the action from All Access: Contact Centre Trends and Technology for APAC 2024
7 skills for CX teams: Mastering the balance of empathy, technology and data
November 07 by Ekaterina Mironova
From problem solving to technical proficiency, CX teams must be multi-skilled. Ekaterina Mironova sets out the key skills to focus your training agenda on
How to know which metrics fit your contact center
November 07 by Jerome Smail
Whether its finance, healthcare or retail, different industries measure success in different ways. Find out which metrics work best
How a customer loyalty partnership with Mcdonald’s MONOPOLY resulted in a surge in customer engagement
November 06 by Amelia Brand
How customer loyalty rewards foster deeper customer connections
The symbiotic relationship between operations and CX
November 01 by Sahil Shetty
From Amazon to Zara, Sahil Shetty shares insights and real-world case studies that show the critical links between operational efficiency and CX
What you missed from All Access: AI+Data in CX
October 30 by Chloe Chappell
The first edition of All Access: AI+Data in CX covered consumer insights, data preparedness and AI ethics
4 retail brands in APAC using tech to enhance CX
October 25 by Jerome Smail
Discover how grocers, DIY stores and beauty brands are upgrading their customer experience with the latest digital tools
Brands need to win their customers’ share of heart
October 23 by Elliott Clayton
Brands need to see loyalty as an experience, not just a program. Epsilon’s Elliot Clayton explains how
Overcoming today’s most common EX challenges
October 22 by Annette Franz
Annette Franz, CCXP explains why the employee experience needs to become a top priority for leaders
What is agentic AI and how is it changing CX?
October 22 by CX Network
Taking generative AI to the next level, agentic AI paves the way for autonomous assistants and customer support
