Articles
CX Network keeps you up to date with the challenges, trends and disruptions in experience management. We are devoted to keeping senior stakeholders abreast of the latest and most topical customer experience and service developments by providing relevant, timely and actionable industry insights for global CX practitioners. View our latest articles below.
Top 50 customer experience leaders to follow in 2025
April 21 by CX Network
CX Network's top 50 people making an impact on customer experience
5 Signs workforce management is hurting CX
April 14 by Francesca Di Meglio
Learn about how poor workforce management can damage customer experience or CX
12 Takeaways on the AI revolution in CX
April 04 by Chloe Chappell
Get key takeaways from an AI in CX webinar series and learn about product discovery and governance
Shared vocabulary: Indeed’s strategy for customer data-driven collaboration
April 01 by Amelia Brand
Learn how Indeed’s shared vocabulary helps teams align on customer data and improve collaboration
Customer journey management for next-gen CX
March 31 by Nayan Teja
Understand how to guide the customer journey for the future of CX management
SXSW 2025 innovations to connect with customers
March 28 by Francesca Di Meglio
Discover highlights of SXSW 2025 and gain tips from CX professionals connecting with customers in new ways
Consumer confidence cracks
March 21 by Francesca Di Meglio
How CX can respond to egg prices, Trump's tariff war and the resulting drop in consumer confidence
Agentic AI solutions to up your CX game
March 19 by CX Network
As X2 and Enterprise Connect take place, CX Network rounds up four new agentic AI innovations changing CX
Omnichannel chaos: Why customers expect a seamless experience, but brands are falling behind
March 13 by Ekaterina Mironova
Discover how Sephora, Starbucks and KLM are setting the standards for seamless experience and how you can initiate an omnichannel transformation
From Taco Bell to DeepSeek: 4 ways AI is disrupting CX
March 12 by Melanie Mingas
Discover how new AI capabilities are changing customer engagement and CX technology investments
The experience cycle: How CX, EX and employee engagement create business success
March 06 by Thulani Mabuza-Ncube
The connections between CX and EX are clear, but many organizations still don’t fully leverage the benefits of the experience cycle
UnionBank’s omnichannel journey: Overcoming obstacles, delivering results
March 04 by Jerome Smail
Sam Tolentino explains how UnionBank of the Philippines embraced omnichannel service and delivered four key benefits to the organization and its customers
