Omnichannel
Omnichannel customer experience refers to a seamless approach to customer interactions across multiple channels, including online platforms, mobile apps, brick-and-mortar stores, social media and more. The emphasis is on providing customers with a consistent experience regardless of the channel they choose to engage with.
Implementing an effective omnichannel strategy requires seamless integration of technology, data, and processes across different channels. This enables businesses to provide real-time responses, personalized recommendations, and streamlined transactions, enhancing customer satisfaction.
Find out how leading companies are deploying omnichannel strategies in our resources below and by reading The omnichannel guide.
Powering customer relationships with omnichannel: How energy providers meet demand
January 20 by Jason Ten-Pow
With nearly one in three customers viewing their energy provider as a leading brand, there is much to learn about how this critical industry uses omnichannel to
6 ways healthcare brands achieve dominance through patient experience
December 23 by Jason Ten-Pow
What 1,000 consumers think of the top healthcare insurers, retailers and brands in the US and Canada
A fresh approach to omnichannel for 2025
November 25 by CX Network
What’s holding omnichannel back, and how cohesive experiences can solve CX’s biggest challenges, from UX to data utilization
The omnichannel guide
September 25 by CX Network
Find out how an omnichannel strategy improves the customer experience
Will 2025 be the year for immersive CX?
November 15 by CX Network
From VR wearables to avatars, immersive experiences have slowly crept into consumer consciousness. Will 2025 be the year they take off in CX?
Beyond boundaries: Exploring the impact of AI on connected omnichannel experiences
July 25 by Musa Hanhan
Omnichannel has been around for decades, yet brands still struggle to deliver connected omnichannel experiences. Musa Hanhan explains how AI can help
The Global State of CX 2024
May 23 by CX Network
How generative AI, data and customer demands are shaping CX in 2024
Lorna Jane’s mission to provide a seamless customer journey
March 25 by Jerome Smail
Learn how Lorna Jane’s approach to omnichannel boosted sales, support and customer journeys
Connected Customer Journeys: How Shoe Carnival and Verint bridge digital and in-store CX
February 22 by CX Network
Watch this session to learn how Shoe Carnival turns customer insights into action across omnichannel experiences.
3 things we learned about omnichannel at All Access: Digital CX
December 04 by Chloe Chappell
CX practitioners from Pandora, Lenovo and Arvest Bank share their key tips on how to master omnichannel
Improve CX across omnichannel platforms with customer journey management
November 20 by Chloe Chappell
Watch this panel discussion from All Access: Digital CX about improving omnichannel CX with customer journey management.
How to unlock automation in CX
July 14 by Chloe Chappell
Lessons on automation from FedEx, Rolls-Royce and Untied Airlines from All Access: CX Automation
