Podcasts
CX Network is devoted to providing customer experience professionals with the most insightful podcasts on customer experience. Whether at the office, at home or on the move, our podcasts provides inspirational insights and educational lessons from industry leaders as they open up about the industry. The latest CX Network podcasts can be accessed below, with an even broader selection of content available in the CX Network Podcast Series archive.
The CX Goalkeeper
September 12 by CX Network
The CX Goalkeeper is the podcast that brings you weekly interviews with industry leaders in CX and transformation
Podcast: Insights in CX with Center Parcs and Oracle
April 12 by Ben Watts
Tony Wheatman, Senior IT Project Manager and Clare Seddon, Head of Contact Centre and Guest Services, both from Center Parcs, speak to CX Network about the strategies it deployed during a pandemic
Podcast: Insights in CX with STEP, Jysk Fynske Medier and Oracle
February 12 by Ben Watts
Dennis Vesti Brorsen, head of data and intelligence at digital agency STEP, speaks exclusively to CX Network for our latest podcast on innovations in data and CX
Podcast: Insights in CX with NCBA Bank and Oracle
December 02 by Ben Watts
Angela Muriuki, Head of Customer Management Consumer – Digital Business at NCBA Group, and Abdul Hamid Ebrahim, Director of Transformation Services at Oracle CX, join CX Network for our latest podcast
Oracle's Nate Skinner On Mistakes To Avoid & A Path For Success
July 01 by Adam Jeffs
The Global Marketing for CX at Oracle, Nate Skinner joins us and takes us through Marketing Mistakes to Avoid. Along the way, he also sets a path for success all while sharing use cases from his impressive career with some of the best companies in big tech.
Ilan Frank on channel-based messaging
April 22 by CX Network
Ilan Frank, VP of product at Slack, shares how channel-based ,messaging became a true alternative to email
Karen Tilstra on what makes innovation meaningful
April 08 by CX Network
Karen Trista, co-founder of the Florida Hospital Innovation Lab, discusses what skills go into meaningful innovation
NPS creator on how to boost employee engagement
March 25 by CX Network
Creator of the Net Promoter System (NPS), Fred Reichheld, discusses why positive employee experiences can lead to higher profits
NPS creator offers tips on customer centricity
March 18 by CX Network
Fred Reichheld, creator of the Net Promoter System (NPS), shares tips on how to successfully pivot to a customer-centric business model
How customer expectation has evolved with AI
December 18 by CX Network
Salesforce data scientist, Sarah Aerni, on how expectation in customer experrience has evolved with the introduction of AI
How to implement meaningful digital transformation
December 11 by CX Network
Senior director for digital transformation at Schneider Electric, Helenio Gilabert, discusses the meaningful implementation of digital transformation
Coca-cola director of business on digital transformation
December 09 by CX NetworkMax Just, global director of business integration and program management in associate services at the Coca-Cola Company discusses how companies can better prepare for transformation in today’s rapidly changing digital world
