About CX Network

What is CX Network?

Despite the significance of customer experience (CX), many industries suffer from an experience gap: the gulf between what customers expect and the actual experiences they receive from brands.

CX Network was established in 2012 to support professionals working to close this gap by offering content that guides users towards revolutionizing the customer journey.

Senior customer experience, service, insight, digital and marketing decision makers around the globe become members of the CX Network to access thought leadership primed to spark creativity and project breakthroughs. Through the Network, members capture practical learning points from peers and industry experts by connecting with them online and at our events. 

As home to the Annual Global State of CX Report series, our portal’s value-rich content includes analysis and insights, written and multimedia interviews and market intelligence reports.

Our content is developed by experienced customer experience professionals and industry insiders, making us the primary resource for CX executives. Our cross-industry approach allows our audience to see the leaders and laggards, benchmark themselves, and fine-tune their business strategies.  

Registering with CX Network is free and offers the following benefits:

• Weekly newsletters with a round up of the latest content
• Invitations to attend our global customer experience events and webinars
• Networking opportunities with an extensive community of CX decision-makers
• Access to our annual market reports and the latest customer experience studies

Join CX Network today

CX Network By Numbers

The CX Network Team

Melanie Mingas
Editor-in-Chief
CX Network

Sarah Lattouf
Head of Marketing
CX Network

 

 

 

 

Our CX Network Advisory Board

The trajectory of the Network is guided by our Advisory Board, which has over 80 years of combined CX experience. It includes representatives from brands like Facebook, Twitter, Microsoft, BT and Google. Learn more

Our Partners

Why these brands love us

Our Products

CX Network Podcast

Each week, CX Network broadcasts its latest customer experience podcast interview featuring insight from esteemed CX professionals and other inspirational figures. Hosted by Seth Adler, these interviews offer a look behind the scenes of the CX world, exploring how the market is changing and what is shaping the decisions of those leading in the field. Plus, each episode aims to uncover more about the real people and personalities driving our industry forward. Available to listen to on iTunes and on CXNetwork.com.

Try an episode now: