Interviews
CX Network regularly interviews a range of global customer experience leaders and professionals. For priceless advice on how to execute a successful CX strategy in a constantly changing and evolving landscape, let our network guide you towards your goals. View our latest customer experience interviews below.
Customer centricity, company growth and the future of customer listening
March 13 by Melanie Mingas
McKinsey’s Nicolas Maechler explains how leveraging customer feedback can drive experience-led growth – and double revenues
How to decide where AI can be used in your organization
March 03 by Melanie Mingas
According to consultant Michael Anderson, there are many ways to use AI, but deciding which capabilities are right for your organization is another story
Using data to strike a balance between company and customer needs
March 03 by Melanie Mingas
How Coles used passive VoC and checkout technology to prove front-facing cameras on checkouts were negatively impacting CX, but not reducing theft
7 Leadership capabilities to retain Gen Z customers
February 28 by Melanie Mingas
From behavioral economics to CX intelligence, Jeofrey Bean says there are seven capabilities that will help attract and retain the next generation of customers
Groupon taps Trustpilot VoC to drive new service standards
February 18 by CX Network
Groupon and Trustpilot tell CX Network how to entice customers to leave reviews and why AI is both a blessing and a curse for VoC
How Swiss Airlines is delivering hyper-personalization at scale
February 13 by CX Network
In a bid to inspire its passengers to spread their wings, Swiss International Airlines has a new generative AI bot. Edward Pauls tells CX Network how it works
How Belron combines VoC and NPS to drive action
February 13 by CX Network
Ahead of All Access: Voice of the Customer 2025, Belron’s Jamie Carter tells CX Network how the company turns VoC insights into strategic vision
From Amazon to everywhere: How the cloud is changing CX
February 12 by CX Network
CX Network speaks to author and entrepreneur Jamie Dobson to find out how cloud infrastructure is changing CX and what CX leaders need to know
Achieving excellence in the contact center
December 30 by Melanie Mingas
As more organizations realize the links between CX and operations Mazen Khalaf explains how better processes create better customer outcomes
Using data, technology and creativity for meaningful customer connections
December 26 by Melanie Mingas
Deloitte’s Perrine Masset explains how to creating meaningful customer connections with data and technology without stifling creativity
How to save CX according to Jim Tincher
December 03 by Melanie Mingas
Jim Tincher explains why CEOs are fixated on operations and finance, why NRR is the metric to focus on and what it all means for the future of CX
3 steps to AI success for 2025
December 02 by Melanie Mingas
From the tech to the team buy-in, Ekaterina Mamonova explains how to approach neuro-responsive interfaces, cognitive CX platforms and SaaS
