Interviews
CX Network regularly interviews a range of global customer experience leaders and professionals. For priceless advice on how to execute a successful CX strategy in a constantly changing and evolving landscape, let our network guide you towards your goals. View our latest customer experience interviews below.
Ebrahim Hyder of Michael Kors builds a customer-centric call center
August 21 by Francesca Di Meglio
Discover Ebrahim Hyder of Michael Kors and his work building a customer-centric call center
A guide to making the most out of customer insights
August 13 by Chloe Chappell
Find out about how to leverage AI to learn from customer insights to improve customer experience, CX
Montserrat Padierna of Walmart boosts CX with customer insights
August 11 by Francesca Di Meglio
Understand the importance of data and customer insights and the impact they have on CX
Ashlea Atigolo brings "empathetic AI design" to CX
July 17 by Francesca Di Meglio
Learn about Ashlea Atigolo, the newest member of the CX Network Advisory Board
How EE prioritizes contact centers through education and feedback loops
June 25 by Chloe Chappell
Learn about how EE prioritizes contact centers through education and feedback loops
How Conduent prepares customers for automation
June 19 by Chloe Chappell
Learn from John Mackey who explains how Conduent prepares customers for automation
How Ericsson supercharged their NPS score
June 03 by Amelia Brand
Ericsson’s Jason Bloomfield on transforming their NPS score, closing the feedback gap and rethinking UX in an AI-driven world
Why customer intimacy is the future of CX
April 23 by Amelia Brand
Ken Hughes shares how emotional intimacy drives real loyalty at the X4 Summit 2025
A deep dive on CX strategies
April 23 by Francesca Di Meglio
Learn about essential customer experience lessons from thought leader and industry veteran David Hicks
Get CX tips: Turning omnichannel insight into innovation
April 21 by Francesca Di Meglio
Learn about turning omnichannel insight into innovation, so CX professionals gain buy in.
Customer loyalty: Get tips on leveraging mobile apps
April 19 by Francesca Di Meglio
Get tips on leveraging mobile apps to build customer loyalty as part of an omnichannel strategy
How Qualtrics’ Isabelle Zdatny envisions the future of CX
April 17 by Amelia Brand
Discover how AI is reshaping CX in this expert Q&A with Qualtrics’ Isabelle Zdatny
