Employee Engagement
Employee engagement has an important role in enhancing customer experience within any organization. When employees are engaged, they feel a strong connection to their work and the company's mission, leading to increased productivity and higher quality service delivery.
Engaged employees are more likely to be motivated to go the extra mile for customers, ensuring their needs are met promptly and effectively. This also fosters a positive work environment where team members feel valued and supported.
Employee engagement is a key driver of customer satisfaction and loyalty. Discover successful strategies for employee engagement in our resources below and find out more about the employee experience and its links to CX in The CX Network Guide to employee experience.
Elevating human understanding with AI: How Wellstar uses actionable empathy to improve CX
September 16 by CX Network
Watch this session from All Access: Customer Insights & Data Analytics to learn about Wellstar's insights & AI journey with Canvs AI.
The Global State of CX 2024
May 23 by CX Network
How generative AI, data and customer demands are shaping CX in 2024
2023 State of HR Report: People teams as a business growth driver
September 11 by CX Network
Four key insights into the future of HR and its impact on experience management
Building relationships beyond CX: 3 tips for collaboration
August 18 by Matthew Emerson
How CX leaders can foster multi-department collaboration and secure buy-in for their projects
5 lessons about webinars to help you succeed
August 01 by CX Network
CX Network's 5 lessons for creating the perfect webinar
How an emotional connection drives customer loyalty
June 21 by Melanie Mingas
Discover four tried and tested ways by which you can create an emotional connection that will drive customer loyalty
The changes and culture shifts driving innovation in CX and EX
June 07 by Alan Pennington
Alan Pennington explains how to drive significant innovation through a carefully curated series of smaller scale changes
How to stand out at your next CX manager job interview
April 17 by CX Network
CX Network’s guide to preparing for a CX manager job interview
Five things all CX leaders need to prioritize
March 08 by Annette Franz
Annette Franz writes about five customer and workforce trends CX leaders need to be ahead on
Enhancing employee experience with smart talent retention strategies
February 23 by CX Network
This reports shows how insights across your business can create powerful experiences for your employees and, in turn, your customers.
Transforming customer centricity with Stan Swinton
January 23 by Melanie Mingas
Stanford Swinton, founder of NPSx, tells CX Network about the skills and technology needed to win - and retain - customers
The secret to Metro Bank’s award-winning EX strategy
November 30 by Anna McKibben
Metro Bank’s Simi Dubb tells CX Network about its award-winning EX strategy
