Elevating human understanding with AI: How Wellstar uses actionable empathy to improve CX
Alicia Alonzo, Director, Consumer Insights & Patient Analytics, Wellstar & Jared Feldman, Founder & CEO, Canvs AI on Wellstar's AI journey
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Across the world of experience management, unstructured feedback presents both challenges and opportunities. While it is difficult to analyze efficiently, once understood it can deliver a wealth of unparalleled insights into established, new and emerging customer trends.
Wellstar, the largest and most integrated healthcare system in Georgia, collects hundreds of thousands of open-ended responses each year from patients and employees across hundreds of offices and hospital locations. This feedba...
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