Telecoms
Customer experience in the telecommunications industry plays a crucial role in shaping customer satisfaction and loyalty. With the rapid evolution of technology and increasing reliance on telecommunications services, customers expect seamless, reliable, and personalized experiences.
One key aspect of customer experience in telecoms is the quality and reliability of services. Customers rely heavily on telecom services for communication, entertainment, and business operations. Customer support and service accessibility are other critical factors.
Explore strategies fostering seamless interactions and customer satisfaction in the telecoms sector.
How an emotional connection drives customer loyalty
June 21 by Melanie Mingas
Discover four tried and tested ways by which you can create an emotional connection that will drive customer loyalty
Can CX help double your revenue? Zen Internet’s CX director explains
February 24 by Melanie Mingas
Dean Burdon, CX director at Zen Internet, explains how he is creating an effortless customer journey to keep churn rates low
A step-by-step guide for customer journey mapping success
January 13 by Darcy Alexander
A guide to the steps required when implementing customer journey mapping
Scaling contact center efficiency without disrupting existing operations
November 24 by CX Network
Learn how contact center businesses can ensure high level of operational efficiency while they scale
Meet the board: Nadya Melic, Vodafone Business
November 24 by Melanie Mingas
CX Network Board Member Nadya Melic talks about the changing role of telcos and the impact of next-generation technology on employee and customer experiences
Delight your customers with the best-in-class experience
October 21 by CX Network
Learn how the largest telecommunications company optimized service delivery for its global workforce
Five brands that put ethics at the heart of their business
September 26 by Emily Fowler
CX Network showcases five major brands that have become household names after putting ESG at the heart of their operations.
How to prove commitment to female empowerment
February 28 by Olivia Powell
For International Women’s Day, CX Network explores how companies can inspire customer loyalty by making a difference
Only 11 Percent of customers find excellent customer service
February 25 by Olivia Powell
IDC research reveals that many companies are suffering from an experience gap, with delusional perspectives on their customer service levels.
Using predictive analytics to create a reliable crystal ball
February 16 by Olivia Powell
David Wray, global accounting and reporting senior director at Huawei, explains how predictive analytics can enhance customer service
A glimpse into 2022: How can contact centers plan ahead?
January 27 by Calabrio Team
After reflecting on the lessons learned last year, Calabrio forecasts the trends that will shape contact center success in 2022
Building a customer-centric, sustainability culture in your business
January 18 by Michael Stausholm
Learn from sustainability expert Michael Stausholm on building authentic, customer-centric sustainability practices
