The ultimate guide to mastering chatbots
Discover how to tailor the latest conversational AI capabilities to the needs of your enterprise
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Conversational AI has advanced rapidly since its introduction and has revolutionized customer experience (CX), reducing operational loads and costs while boosting customer satisfaction.
Today, with ever more advanced tools on the market, the ability to give customers real-time, humanized and empathetic service without a human agent is a key point of differentiation in CX. It is also a standard that customers have come to expect.
This CX Network ebook The ultimate guide to mastering chatbots covers the latest advances in conversational AI and presents examples of how this cutting-edge technology is transforming experiences for customers, citizens and even college students. Sponsored by Quantiphi it features real-life uses cases from Cash App, William Hill, the Illinois Department of Employment Security, ASOS and others.
Download this ebook to discover:
• The importance of conversational AI in a total transformation project.
• How customer data and insights can personalize conversations and support hand off to live agents.
• Why a cross-department collaboration is required to launch a chat-driven self-service function.
We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
