CX in financial services 2024
Revisit the key insights from our speakers at All Access: CX in Financial Services 2024
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The financial services industry is at a pivotal moment, driven by the need to balance cutting-edge technologies with a customer-centric approach.
Rapid technological advancements such as artificial intelligence (AI) and predictive analytics are transforming CX, while customers’ expectations – influenced by tech giants like Apple and Amazon – continue to rise.
Following CX Network’s All Access: CX in Financial Services 2024 webinar series, this Ebook examines how these trends are pushing financial services providers to combining AI-driven solutions with qualitative and quantitative research to offer personalized, seamless services across channels.
With insights from event speakers at Allianz, Standard Chartered, Visa, 1CG, Birdie and Talkdesk – and links to their sessions on Replay – this Ebook gives practitioners a guide to creating meaningful connections with customers at every stage of their journey.
We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.
