Seth Adler

Artificial intelligence's role in shrinking cost to serve levels while enhancing customer engagement strategies

It is essential for businesses to provide a truly seamless omnichannel experience which covers WhatsApp along with your other current and future channels. 

Data tactics leading brands are using to drive more effective customer experiences.

Through configurable workflows and user-friendly dashboards, Aptean Respond empowers your team to improve customer interactions, accelerate complaint resolution, and capture actionable insights to pro...

For many brands the path to recovery in the current downturn lies in the strength of their digital experience. It is the only viable go-to-market strategy, and the rapid shift in consumer behaviour ca...

The Demo uncovers how you can actually deliver an omnichannel experience.

In this podcast, Jamie Campbell, Head of Experience at Bud shares the financial network's approach to communicating with the customer.

In this podcast, Ali Bouhouch, CTO & VP of Enterprise Architecture – Sephora shares the importance of colleagues understanding how to properly implement RPA.

Niki Chambeau at Vodaphone reveals her customer experience strategy in connection with customer data and analytics. She outlines her ideal end-game with predictive customer experience .

Darya Williams Senior Manager at T Mobile shares the telecoms provider’s approach to encouraging frontline employees.

Manager of Customer Experience and Digital Adoption, Chitra Unnikrishna shows us Koodo's customer experience strategy.

Greg Marion, VP Enterprise Senior Strategy Officer at USAA joins Seth for this week’s podcast to delve into the importance of adding value within the customer experience.