Manage and track customer complaints across the enterprise

96% of dissatisfied customers do not complain - are you giving them the right channels?

With customer satisfaction especially now crucial to business success, feedback and complaints play a key role in driving product, service, and process improvements.

However most businesses are still struggling to understand and act on customer feedback.

Aptean Respond is an enterprise case and complaint management platform that supports every role in your CX team across all industries —from front-line agents and case managers to team leaders and executives.

Through configurable workflows, process-driven tools and user-friendly dashboards, Respond empowers your team to improve customer interactions, accelerate complaint resolution, manage team workloads and capture actionable insights to provide an outstanding customer experience —all in a way that a CRM is not designed to manage.

In this video walkthrough you will learn how Aptean Respond enables you to:

• Track and manage the status of open complaints at all stages of resolution
• Increase efficiency, consistency and compliance in complaint response
• Get to the root cause of customer complaints, spot trends, and correct underlying issues
• Identify and direct training to low performers, and reward and better deploy high-performing employees

Watch the video demo now