Scaling customer lifecycle management
How Salesforce 360 can help overcome disconnected onboarding experiences, poor employee experiences and high costs of compliance or service/operations
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For banks, customer lifecycle management can be complex, costly and consequential. A deep discovery will often lead you to a root cause of disconnected processes, patch-worked technology and many personas interested in differing areas of the process. This can slow down and negatively impact the customer experience.
A modern banking arc...
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