Service and customer experience in 2021 and beyond
How companies have transformed their customer service in the wake of the Covid-19 pandemic
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In the face of the unexpected change caused by the Covid-19 pandemic, service transformation has kicked into overdrive. This summary report looks at the ways different companies have transformed their service teams to increase customer loyalty.
By combining the key themes that arose from the recent Salesforce Live: ANZ Service and Customer Experience episode with the findings from its latest State of Service report, this whitepaper provides clear takeaways to help you navigate service transformation inside your own business.
Access this whitepaper to explore the strategies companies have adopted, the technologies they have implemented, and the priorities they have recalibrated to transform their service teams.
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Download this report to explore:
- Why relationship transformation comes before digital transformation
- The new role service teams will play in the customer journey
- How digital transformation tools and metrics have changed to align with reprioritized Service KPIs
- Why real-time digital solution are now the necessity
- How employee experience has become as important as customer experience
