Unlocking potential in contact centers with AI and workforce management
How to maximize contact center performance with cutting-edge workforce management
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In today’s challenging environment, contact centers are under pressure to improve efficiency while maintaining exceptional CX.
This webinar will explore how innovative AI-driven solutions and best practices can optimize workforce management, reduce costs and improve agent performance. Drawing insights from research conducted by CX Network for NICE, we will discuss practical strategies for boosting productivity and engagement.
Key takeaways will include:
- Proven Workforce Management (WFM) strategies for maximizing agent performance.
- How AI-enabled tools can reduce costs and improve KPIs.
- Case studies demonstrating real-world success with these solutions.
Topics:
Contact Center
Sponsored By:
