Navigating the future: Saying farewell to the IVR
Watch this session from All Access: Future Contact Centers to discover how AI can transform your contact center
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Come along with Talkdesk and World Vision Canada on a journey beyond the IVR. Find out how generative AI can understand your customers’ needs and determine the best course of action to quickly and accurately resolve their problems. Whether it's voice or digital, AI can simplify the IVR decision tree and autonomously route inquiries to the most suitable resource—be it an automated response, self-service option, or live agent.
Discover why administrators will no longer have to tedio...
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