Talkdesk

Customer experience experts discuss how financial organizations can drive loyalty and retention in an increasingly competitive industry

Discover the quick and frictionless authentication of voice biometrics with insight from Citi Singapore, Mastercard, Experian and Econet Wireless

This white paper, produced by Talkdesk, offers advice for organizations looking to enhance customer experiences with AI chatbots or voicebots

Discover the future trajectory for AI in the contact center with insights from 500 CX professionals across five major markets

As retailers marry in-store and digital touchpoints, learn how AI and automation can create unique, seamless experiences

Advice on how to implement tried-and-tested conversation design principles with a virtual agent

Discover how to create effortless customer experiences by using artificial intelligence

A checklist to boost the security of your hybrid contact center and its customer service efficiency levels

Almost 2,000 customer experience professionals share their spending behaviors and decisions around investments dedicated to improving customer loyalty

Access forecasts from a host of CX leaders, from brands such as PepsiCo, Amazon and Roche, on the key CX trends, pain points and opportunities to be aware of in 2022

This ebook explores the five crucial steps to AI-driven CX outcomes, their impact in contact centers and how their application can create a Netflix-like customer experience

Customer service leaders explain how their contact centers achieved growth with key customer engagement metrics