digital cx
4 ways to get started with generative AI in customer support
June 26 by CX Network
How to use generative AI and LLMs to take your digital CX to the next level
Why human digital experiences are better for business
May 02 by CX Network
In CX, digitalization can be a double-edge sword – discover how to meet customer demand with a human touch
Top tips for delivering effortless customer service
July 07 by CX Network
Find out how to empower agents, delight customers and boost service excellence in this Freshworks’ playbook
Bridging the digital transformation divide
April 28 by Cyara Team
Exploring the divide between aspirations and reality regarding digital CX
Why the ‘gold standard’ of CX is more than digital journey
April 13 by Laura Mullaney
Customer director at BGL Insurance, Laura Mullaney, on the rise of digital customer experience
Overcoming CX hurdles with customer centricity
April 07 by Olivia Powell
Strategic insights manager at TSB, Muss Haq, shares his insights into overcoming common CX hurdles
Digital Customer Experience: Expert Insight eBook
March 09 by Chanice Henry
Customer experience experts share their learnings around creating loyalty-winning digital customer experiences
The future of CX lies in data driven digital networks
December 29 by Olivia Powell
Tarv Nijjar, global director of AI and digital strategic initiatives at Mars Inc, gives his predictions for CX trends in 2022
Get closer to your customers using digital CX
December 07 by K V Dipu
K V Dipu, head of Bajaj Allianz General Insurance, on the imapct digital solutions have on customer experience
Here’s how you can Build Frictionless Digital Journeys
October 29 by CX Network
Associate product manager at Rocket Mortgage, Edwin Goodwin, explains how companies can introduce a seamless customer journey by better understanding customer metrics
Stay close to your customers for CX success
October 28 by Olivia Powell
André Grandt, customer experience chapter lead at Roche, shares his golden rule for success in digital CX
Digital Customer Experience Report 2021
August 19 by CX Network
This whitepaper explores how to optimize digital design, customer behavior analysis and communication management
