Digital Customer Experience Report 2021
Customer experience experts reveal how to overcome fragmentation challenges to optimize digital design, customer behavior analysis and communication management
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What can be the possible fragmentation challenges?
- It impacts the ability to meet new customers, resulting in loss of customers.
- You won’t meet right customers at right time.
1. The disruption caused by the Covid-19 pandemic has made digital access vital to the livelihoods of individuals and the survival of businesses.
2. It is now critical for brands to provide reliable, consistent, high-quality digital experiences.
3. As customers become more comfortable with remote services and adapt to recurring national lockdowns, businesses with poor digital performance will likely struggle to maintain or grow their market share.
4. This report gathers and explores insights from more than 190 CX experts to map digital experience opportunities and hurdles.
Download this report to discover:
- How to optimize your digital offering?
- Insights from global CX experts who represent brands including Spotify, Pinterest and NatWest.
- How to reduce channel fragmentation.
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