NICE Systems
NICE enables organizations to deliver an effortless, consistent and personalized experience throughout the customer journey. Our solutions allow enterprises to know their customers, act in real time and ensure that every employee is engaged.
NICE uniquely provides a Robotic Automation solution which spans across the semi-assisted and the fully automated workflow scenarios. The solution includes a central management module which oversees the queuing of automation tasks, monitors process completion and system livelihood, and alerts on outstanding issues in real-time.
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Elevating contact center performance through effective agent management
August 09 by CX Network
Find out how organizations in the APAC region are overcoming common challenges around managing agents and resources
Creating a virtuous circle with AI and digital experiences
June 28 by CX Network
Discover how to take your AI use beyond chatbots and IVAs to deliver world-class digital CX
The CX AI Butterfly Effect: Smart self-service, big impact
April 26 by CX Network
Watch this session from All Access: The AI Revolution in CX.
Advancing the customer experience with AI
March 07 by CX Network
Learn how early adopters are embracing AI to deepen engagement with customers, and the CX and financial returns they are achieving as a result
Digital-first omnichannel for modern customer journeys
March 16 by CX Network
Discover how to orchestrate an omnichannel operation to drive customer loyalty and market share
Personalize CX with data-driven self-service
November 30 by CX Network
Find out self-service can be leveraged to reduce opex and drive satisfaction
Artificial intelligence for an omnichannel world
October 28 by CX Network
Discover how a treasure trove of omnichannel data can be used to inform future customer interactions
