Forrester examines Total Economic Impact of Freshworks Service Suite
Discover how the Freshworks Customer Service Suite delivered a 225 percent return on investment for customers
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Forrester Consulting conducted a Total Economic Impact™ (TEI) study on behalf of Freshworks to quantify the potential benefits of using the Customer Service Suite. Among its findings the study concluded that organizations using the Freshworks Customer Service Suite recorded a 225 percent return on investment for customers.
This whitepaper explains how to emulate this success with a cutting-edge suite of AI-powered tools.
Download this whitepaper to find out:
- How to save US$1.3 million by shifting to self-service and lower-cost channels.
- About the organizations benefitting from up to $493,000 in cost savings through improved agent efficiency.
- How to achieve 225 percent return on the investment over three years.
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