Top 10 CX tech trends in travel, tourism and hospitality
Key trends on the future of travel, tourism and hospitality
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Customer experience strategy
The travel, tourism and hospitality industry is no stranger to turbulence and 2020 turned out to be one of the rougher trips as the Covid-19 pandemic affected all corners of business.
But as we emerge into another year, thriving will very much depend on how well businesses can adapt to the new normal, meet customer expectations and adopt technology that can help provide great customer experiences.
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Access this Tech Research Asia (TRA) report to discover:
- The current state of CX in the travel, tourism and hospitality industry based on the latest publicly available global data
- Data on customer behavior and preferences around travel in 2021
- The top CX tech trends that will impact success and differentiation in the industry
- Practical steps brands should take to thrive in 2021 and beyond
