How to build a foundation for AI-powered service
Explore the key trends and challenges shaping the future of customer service and learn how to establish the foundation for success with AI-powered workflows and seamless operations
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In an era when customer expectations are skyrocketing and operational pressures are intensifying, traditional approaches to customer service aren’t holding up.
In this session from All Access: The AI Revolution APAC 2025 Toby Williams, analytics, digital, and AI manager for Asia and the Middle East for NICE, and Frances Kalisoqo, customer service manager at Sportsbet tell Rhiannon Chandler-Day how an AI hyper-platform like CXone Mpower can lay the foundation for transformation.
The session covers why organizations must shift their thinking from reactive to proactive service, integrating front and back-office operations with an AI hyper-platform, and how a unified approach from intent to fulfillment, and interactions to workflows, creates a seamless, end-to-end customer experience.
