Closing the service gap: AI strategies for contact center success
Discover how to close the gap between customer expectations and service experience using AI
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New research from ServiceNow reveals a growing gap between customer expectations and service experience – shining a light on the crucial importance of leveraging AI before it’s too late.
This session from All Access: The AI Revolution APAC 2025 explores how AI and automation – like intelligent virtual agents, predictive analytics, and personalized routing – can help businesses bridge the service gap, empower agents and streamline workflows.
Hear Stephen Gibb, senior director of solution consulting for ServiceNow tells Rhiannon Chandler-Day about actionable AI strategies you can for better customer engagement, increased satisfaction and stronger loyalty.
Topics:
Artificial Intelligence in CX
