AI-driven customer service transformation: Enabling real business value
Discover how AI is being applied by the most innovative businesses to transform CX and deliver real business value
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The recent advances in AI represent a paradigm shift, a disruption so great that it permanently changes the way customer service is delivered. However, rather than seeing the challenge in the situation, it provides the best catalyst in several decades for customer service to pivot into a value center rather than being considered a cost center.
During this session from All Access: The AI Revolution APAC 2025 Declan Ivory, VP of customer support for Intercom, explores exactly how AI is being applied by the most innovative and forward-thinking businesses to transform CX and deliver real business value. Including research-backed insights and guidance on ROI, the session also looks at the next ‘big things’ for AI in customer service.
Topics:
Artificial Intelligence in CX
