Everything you need to know about AI in CX for 2024

How AI is allowing organizations to leverage the data they hold and provide competitive, hyper-personalized experiences

Add bookmark
CX Network
CX Network
12/22/2023

report cover

We respect your privacy, by clicking "Download Your Copy" you agree to having your details passed onto the sponsor who may promote similar products and services related to your area of interest subject to their privacy policy. You have the right to object. In addition, you will receive our e-newsletter, including information on related online learning opportunities. For further information on how we process and monitor your personal data, and information about your privacy and opt-out rights, click here.

Artificial intelligence (AI) is advancing rapidly and can now be applied to enhance almost any business process, whether that concerns the back-end systems that leaders and employees use, or the front-end systems that deliver the customer’s experience.

Over the course of 2023, new capabilities, new customer demands, and challenging economic conditions created a new business case for the use of AI in CX and as 2024 begins, practitioners are looking to upskill and invest for the future.

With input from Mastercard, Freshpet, Cox Automotive, Deloitte Digital and AWS Marketplace, this report explains how and where AI is being applied to drive customer-related KPIs and how its future development will continue to transform the experiences of customers and employees, while driving greater efficiency across the organization.

Download this report to find out:

  • The key AI-powered capabilities organizations are focused on for 2024.
  • How to cut through the hype when dealing with vendors.
  • Practitioner and vendor outlooks for the development and reach of AI in CX.
Sponsored By:

RECOMMENDED