Digital CX

A lack of empathy and a high cognitive load are major roadblocks in digital journeys. Dr Ana Iorga explains how an effective omnichannel strategy can solve the problem

Why your brand needs to offer a digital front door in 2023 and which contact channels to keep an eye on

Jeannie Walters explains how CX leaders can use AI and sentiment analysis to develop more accurate personas and personalized journeys

As more customer journeys become digital-first, CX Network examines how organizations can manage and orchestrate the customer journey between channels

Discover how Mandarin Oriental increased online booking revenue 42 percent with a luxury digital experience

12 of the most influential customer experience thought leaders in the APAC region

Shelby Mitchell explains the practical steps that need to be taken to design digital UX for customers with disabilities

Discover advice from four CX experts on how to make digital customer experiences stand out against the competition

Annette Franz writes about five customer and workforce trends CX leaders need to be ahead on

CX Network looks at how Sephora is making life easy for customers with its upgraded omnichannel retail proposition

Five insights from CX leaders on how to drive customer loyalty through holistic, digital experiences with an emotional connection

Learn the biggest CX trends that took place across industries and geographies in 2022