The ultimate guide to conversational support
Learn the latest strategies to work smarter and earn value from personal customer support—without burning out your team or budget.
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Until recently, due to technological limitations, most support teams faced an impossible choice – stay personal with customers or get efficient. We say, choose both.
In this guide Intercom will share its Conversational Support Funnel framework to help support leaders achieve this.
Readers will walk away with everything your team needs to thrive in this new conversational era, including a full end-to-end strategy, chatbot scripts, principles for staying personal, proactive message ideas, and so much more. Better team efficiency and happier, more loyal customers await.
Share best practice, ideas, and solutions to our global community of over 100,000 senior customer experience professionals.Interested in presenting your own Case Study?
View our latest Media Kit to learn more about our audience and review our content calendar. Download Now
Download this guide to access:
- A proven framework for automatically resolving simple issues.
- The latest positioning blueprint to make support a key value drive
- Firsthand strategies from customer-centric companies, like Slack, Zapier, Wootric, and more
