financial services
Enterprising customer loyalty and retention in financial services
January 27 by CX Network
The report explores the tools that drive customer loyalty and retention and assesses how these various technologies can help financial services businesses to separate themselves from the increasing co...
Top five CX trends used in financial services
December 20 by CX Network
This CX report highlights how FS providers maintain good customer experiences thrive when proactive providers listen to customers and adapt accordingly in changing marketplaces.
The future of banking and transformative CX
April 10 by Gustavo ImhofTo truly thrive, banks need to provide value beyond handling money and deliver transformational customer experience.
Case study: Coventry Building Society’s customer-first journey
July 05 by CX NetworkThe role of the empowered employee to drive a successful customer-centric company culture Rachel Haworth is the Customer Experience Director at Coventry Building Society. In a presentation at the Cu...
CX TALK: Manulife on Personalisation vs Automation
May 16 by CX NetworkJeronimo De Miguel is the VP, Branding & Creative at Manulife. In an interview at the Customer Experience Exchange for Financial Services: US he spoke about:Creating a brand image that delights cu...
CX TALK: Breaking Through Silos to Drive Customer-Centricity
February 02 by CX NetworkStrategies to drive customer-centricity in an organisation, including how to work through silos.
5 Key Takeaways From Customer Experience Transformation
December 14 by Radhika JindalKey takeaways from the 6th Annual Customer Experience Transformation: Financial Services
CX TALK: How Fidelity Integrates CX in Their DNA
November 01 by CX NetworkWatch this interview featuring Maura Hunter the Senior Vice President of financial services corporation Fidelity.
CX TALK: Why AXA Prioritises Innovation & Foresight
October 11 by CX NetworkHow AXA embeds the customer within the DNA of the organisation
CX TALK: Unicredit’s Key to Creating a Best in Class Digital Strategy
September 22 by Tania Silva-JonesPaolo Barbesino is the First Vice President, Head of Internet & Mobile Banking at Unicredit. In an interview at the Customer Experience Exchange for Financial Services he spoke about:Creating a be...
CX TALK: Standard Life’s Changing Business Culture to Become Truly Customer-Driven
September 15 by CX NetworkStephen Ingledew is the Managing Director, Customers & Marketing at Standard Life. In his session at the Customer Experience Exchange for Financial Service, he spoke about the change in business c...
CX TALK: Customer Insight and Analytics Best Practices
September 02 by Tania Silva-JonesStephen Ingledew, Managing Director, Customers and Marketing at Standard Life discusses customer relationship management.
