CX Strategy
Customer experience by design
May 24 by CX Network
This whitepaper investigates the five greatest CX challenges businesses will face when attempting to optimize customer experiences in 2021, offering succinct guidance and actionable insights that CX M...
The Critical Role Service Plays in CX Strategy
September 09 by CX Network
How to ensure you are getting the essentials right, investing in the right technology and ultimately delivering a ‘winning’ customer experience
The Ambitious First 90 Days For a CXO
May 02 by Annette FranzGiven that the average CXO tenure is 24 months, they have to move to prove that this is a worthy endeavor. And, in turn, extend that average tenure!.
This is How Argos Turned Around Their Strategy to Create Greater Customer-Centricity
October 28 by Maya FowellHow Argos moved from traditional feedback mechanisms to true customer centricity
