The Critical Role Service Plays in CX Strategy
A four-part guide that offers expert insights and examples to ensure you are getting the customer service essentials right
Add bookmark
Customer-centricity has received considerable attention from CX practitioners in recent years, as brands look to perfect ‘winning’ customer experiences. However, the task of being customer-centric can lose precedence in business when company leaders are distracted by other corporate priorities be, it cost reductions or product development.
As such, Oracle has produced a four-part guide on navigating the CX strategic planning process. The guide offers a breakdown of critical technology investments for better customer service, including cloud-based CX solutions with features like machine learning and digital assistants.
Download this guide to discover:
- The differences between customer service and customer experience.
- Expert insights and three tips to create an amazing customer service experience.
- How to ensure you get today’s customer service essentials right?
- Examples of strategic technology investments that improve customer service experiences.
Share best practice, ideas, and solutions to our global community of over 100,000 senior customer experience professionals.Interested in presenting your own Case Study?
View our latest Media Kit to learn more about our audience and review our content calendar. Download Now
