CSAT

Learn how brands are measuring financial benefits from customer experience initiatives and gather tips on building CX business cases.

Discover the best-in-class strategies and techniques for customer service excellence from retail brands including IKEA, The Very Group and Dufresne Group.

This report shows insights on digital transformation in call centers and CX strategies to enhance post-pandemic CX to gain wide customer base.

Discover the benefits personalization brings to companies, consumers and employees

Discover the personalization strategies utilized by brands in the Asia-Pacific region to optimize their CX offerings.

Discover what Averagee Handle Time is, and how to boost customer satisfaction byensuring your calls are efficient

Discover how to improve your CSAT and NPS scores to drive real CX breakthroughs

How NPS falls short when it comes to accurately measuring customer experience

How to change your CX testing mindset and show customers you are really listening

CEO of Beyond Philosophy, Colin Shaw forecasts that customer experience is being replaced by new rising trend, customer science

An introduction to customer satisfaction with four key customer satisfaction measurements

This whitepaper explores an analysis of 107 million customer interactions in order to answer the question 'what do customers want?'