Generative AI
Generative AI is transforming how businesses engage with their customers by enabling more personalized and innovative interactions. Powered by advanced algorithms and machine learning models, it can generate text, images, or even interactive experiences that are tailored to individual preferences.
One key application of generative AI in customer experience is chatbots and virtual assistants. These AI-powered tools can engage with customers in real-time, providing instant support and answering queries efficiently. Additionally, AI algorithms can analyze vast amounts of customer data to generate personalized product recommendations, marketing messages, or content tailored to specific customer segments.
Find out more about the power of generative AI in customer experience via our resources.
6 ways AI and GenAI connect & personalize your CX journey
September 16 by CX Network
Watch this session from All Access: Customer Insights & Data Analytics presented by Coveo.
The Global State of CX 2024
May 23 by CX Network
How generative AI, data and customer demands are shaping CX in 2024
3 ways AI can automate customer support content
May 20 by Galina Ryzhenko
LLMs and generative AI are creating content for customer support. Discover how to manage their outputs and prevent hallucinations
Delivering ROI with generative AI: A journey towards responsible CX
December 06 by CX Network
Watch this session to understand the potential of generative AI, a transformative force in the world of customer experience.
3 ways to make CX your competitive advantage with generative AI
November 08 by CX Network
Watch this webinar to learn how to leverage generative AI for increased personalization and improved visibility across the customer journey
How to unlock automation in CX
July 14 by Chloe Chappell
Lessons on automation from FedEx, Rolls-Royce and Untied Airlines from All Access: CX Automation
