Your guide to profiting from the $350bn disruption

Practical strategies for winning in an AI-first world

Conversational service automation is getting its due attention for all the right reasons. Conversational service automation is how enterprises realize customer service goals and how customers can enjoy positively differentiated customer experiences.

2020 is the year multiple technologies like artificial intelligence (AI), machine learning, automation, real-time analytics, will all come together to essentially give a holistic approach to customer service by truly listening to the ‘voice of the customer’. The world knows it better as conversational service automation. 

As customers become empowered in a variety of ways it is inevitable that brands provide differentiated experiences. To do so, research is showing that brands are incorporating elements of artificial intelligence to meet experience expectations at scale, bolster employee productivity, enable operational efficiencies and ultimately embrace full-scale conversational service automation in 2020. Sophisticated AI technologies are empowering brands to optimize customer interactions, revolutionize entire journeys and even progress to predict consumer behaviors.

This research features insights from over 400 decision makers on conversational service automation to reveal the true business impact of this tectonic shift in customer service that enables a path to digital transformation and address immediate customer issues. Given the results of this study, it is strongly evident that enterprises around the globe are on the cusp of conversational service automation “self-realization”. 

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Download this white paper to drive transformational customer experience and learn:

• The migration of speech analytics from point solution to real-time customer journey orchestration
• The new generation of conversational analytics and automation: conversational service automation
• Why conversational analytics is becoming a broadly adopted core technology with enterprise-wide impact
• How brands are achieving digital transformation and business outcomes with impressive ROI, thanks to conversational service automation.
• How you can stay ahead of the curve in the $350bn customer service industry by embracing proven technologies and methodologies.