3 Structures to consider for experience-led transformation

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CX Network
CX Network
05/13/2020

Image of organizational structures customer experience

Consumers today demand experiences that are digital, on-demand, seamlessly omni-channel and personalized. But the path to getting there is not always straight forward.

Here Usermind has laid out the three organizational structures for experience-led transformation that provide enterprises with a tangible path forward to deliver improved customer experiences.

Download this whitepaper to access insights on: 

  • The three common organizational structures to consider for experience-focused enterprises
  • The organizational setup, strategic focus, and competencies of each org setup
  • How to strike a balance between velocity, innovation and scale
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