CallMiner Content Hub
CallMiner is a global leader in conversation analytics to drive business performance improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer interactions at scale, allowing organizations to interpret sentiment and identify patterns to reveal deep understanding from every conversation. By connecting the dots between insights and action, CallMiner enables companies to identify areas of opportunity to drive business improvement, growth and transformational change more effectively than ever before. CallMiner is trusted by the world’s leading organizations across retail, financial services, healthcare and insurance, travel and hospitality and more.
To learn more browse the content below, visit CallMiner.com or follow Callminer on Twitter, LinkedIn and Facebook.
Enhancing employee experience: your talent retention toolkit
February 23 by Olivia Powell
How organisations are leveraging insights across their businesses to create better experiences for their employees and in turn their customers
The power of real-time conversation analytics and agent guidance
June 02 by CX Network
Explore how real-time conversation analytics and agent guidance technologies can boost customer retention and employee satisfaction.
Contact centers 2021 report
April 26 by CX Network
Contact center experts provide insight on how to optimize contact center methodologies over the next 12 months
How to identify, support and retain vulnerable customers
February 04 by CX Network
How to leverage techniques and technology to support frontline customer agents to identify, manage and support vulnerable customers.
CX Pro's Guide
November 20 by CX Network
This Guide seeks to educate the professionals charged with improving CX on how speech analytics can uniquely empower initiatives.
The CallMiner Index: Customer switching by sector
August 21 by CX NetworkAvoidable customer churn is costing British businesses £25 bn. Read more on this switching epidemic and how call centres play a pivotal role in whether consumers stay loyal or decide to switch.
Improve customer experience with interaction analytics
August 14 by CX NetworkRead how interaction analytics can significantly improve your contact center efficiency.
Using Automated Scorecards
August 10 by CX NetworkGo beyond traditional quality monitoring (QM) and get a 100% accurate picture of agent performance in your contact centers.
Speech analytics for VOC insight
August 10 by CX NetworkSpeech analytics captures insight from 100% of interactions into your contact center.
A day in the life of an Analyst: Simple Health, Client Services, Higher Ed
August 09 by CX NetworkGet insight from these case studies on how through speech analytics and monitoring 100% of interactions, companies saw a range of benefits including improved sales.
