12/22/2024
How 3 major brands used business intelligence to transform the contact center
December 20 by Sahil Shetty
From finance to airlines, business intelligence can improve contact center operations for businesses in all industries
CX Trends 2025
December 19 by CX Network
How to leapfrog from CX traditionalist to CX trendsetter, and the benefits it can bring for your organization
10 things to know about measuring and improving CX for brand growth
December 15 by Amelia Brand
Learn how to measure and improve CX to create lasting memories and boost brand growth
85% of customer service leaders to pilot conversational generative AI in 2025
December 14 by Amelia Brand
Customer-facing generative AI is taking off, but it requires new skills and a problem-solving approach to challenges
The CX practitioner's intro to cyber security
December 13 by CX Network
How CX practitioners can secure digital customer journeys without adding friction
The future of customer experience: 5 key trends for 2025
December 13 by Ekaterina Mironova
Ekaterina Mironova explains how Amazon, Sephora, Patagonia and Zappos are embracing the future of CX - and how you can follow suit
Events
Feb
18 - 25
18 - 25
Feb
25 - 26
25 - 26
Mar
04 - 06
04 - 06
Mar
11 - 12
11 - 12
Popular Content
1 Have your say on the Global State of CX in 2025 2 The CX trends to watch in 2025 3 How to save CX according to Jim Tincher 4 Shein prepares for London IPO with investor roadshow 5 Customer experience trends for 2025: Insights from CX solution providers 6 10 things to know about measuring and improving CX for brand growthOur Mission
CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.
Our Community
With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.
Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.
Trusted By Industry Leaders
Our 176,000+ community includes leaders from the following B2B companies
Turn insight into strategy.
Sign up and get unlimited access to our full content library and networking tools.
All for free.
Thought Leadership Content
Why Learn With CX Network
As a pioneer in the space, CX Network is the definitive resource for the customer experience community.
We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.
The basis of our end-user focused content is provided by industry executives, for industry executives.
We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.
01)Conferences
CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.
See More02)Exchanges
Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.
See More03)Online Events
CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.
See More04)Webinars
CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.
See More05)WhitePapers & Reports
CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.
See MoreOur Advisory Board
CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.
Question About CX Network?
CX Network empowers you to present your brand and solutions to an engaged audience across key content formats and advertising channels. Our experienced digital content and marketing unit collaborate closely with your team to craft a personalized campaign that aligns with your objectives and delivers ROI.
Contact us to learn how can partner with CX Network to share your solutions with the global customer experience community and achieve your business goals.
Contact Us
CX Network, a division of IQPC