11/21/2024
CX as a competitive advantage: Why you should take your customer support metrics public
December 10 by CX Network
Learn how to leverage your support metrics to impress your customers and demonstrate CX’s impact on the bottom line
Support global customers securely and accurately in any language
December 05 by CX Network
Learn how you can increase agent occupancy and digitally transform your contact center with AI translation and improved data privacy
The 8 metrics that CX practitioners should track to measure success
December 05 by CX Network
Discover the 8 essential metrics you should measure to understand the impact of CX
Unlocking potential in contact centers with AI and workforce management
November 28 by CX Network
This fireside chat will explore how cutting-edge AI solutions and best practices can enhance workforce management, lower costs, and boost agent performance.
AI-powered, self-learning CX: Elevate engagement with intelligent automation
November 26 by CX Network
Discover how to optimize efficiency and elevate customer experiences with seamless automation, while maintaining the personal touch where it truly matters
From basics to brilliance: Your comprehensive guide to CDPs
November 20 by CX Network
A 60-minute-deep dive that will arm you with the knowledge and skills to unlock the full potential of CDPs for your organization
Events
Nov
12 - 13
12 - 13
Nov
12
12
Nov
14
14
Nov
19 - 22
19 - 22
Popular Content
1 Have your say on the Global State of CX in 2025 2 AI readiness assessment for contact centers 3 The CX trends to watch in 2025 4 Navigating the uncertainty in CX for 2025 5 US finalizes “click to cancel” rule for subscriptions and paid memberships 6 4 retail brands in APAC using tech to enhance CXOur Mission
CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.
Our Community
With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.
Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.
Trusted By Industry Leaders
Our 176,000+ community includes leaders from the following B2B companies
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Thought Leadership Content
Why Learn With CX Network
As a pioneer in the space, CX Network is the definitive resource for the customer experience community.
We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.
The basis of our end-user focused content is provided by industry executives, for industry executives.
We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.
01)Conferences
CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.
See More02)Exchanges
Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.
See More03)Online Events
CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.
See More04)Webinars
CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.
See More05)WhitePapers & Reports
CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.
See MoreOur Advisory Board
CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.
Question About CX Network?
CX Network empowers you to present your brand and solutions to an engaged audience across key content formats and advertising channels. Our experienced digital content and marketing unit collaborate closely with your team to craft a personalized campaign that aligns with your objectives and delivers ROI.
Contact us to learn how can partner with CX Network to share your solutions with the global customer experience community and achieve your business goals.
Contact Us
CX Network, a division of IQPC