CX Talks: AI Human Synergy in Customer Service
October 09 by CX NetworkPutting People at the Center of Your AI Strategy
September 25 by CX NetworkLearn how to design and implement an AI strategy that puts people first — building trust, driving adoption, and delivering sustainable service improvements through human‑centred design.
6 AI use cases to unify and elevate customer support: Lessons from Zoom, SAP & F5
September 18 by CX NetworkLearn how Zoom uses unified AI search and generative answering to boost service channel ROI.
Elevating CX with personalized video: Lessons from Constant Contact
September 10 by CX NetworkLearn how personalized video can improve your onboarding experience and drive customer retention, drawing on Constant Contact's case study.
8 free agentic AI tools for CX
August 28 by Amelia BrandDiscover the free agentic AI tools that will accelerate your CX and drive customer satisfaction
Customer feedback convinces Cracker Barrel to retreat on new logo
August 27 by Francesca Di MeglioFind out about how customer feedback convinced Cracker Barrel to revert to their old logo