08/14/2025
Putting People at the Center of Your AI Strategy
September 25 by CX Network
Learn how to design and implement an AI strategy that puts people first — building trust, driving adoption, and delivering sustainable service improvements through human‑centred design.
Elevating CX with personalized video: Lessons from Constant Contact
September 10 by CX Network
Learn how personalized video can improve your onboarding experience and drive customer retention, drawing on Constant Contact's case study.
Empathetic AI: How emotional intelligence is reshaping CX in 2025
August 08 by Ashlea Atigolo
Learn why emotional intelligence is vital to designing empathetic AI for customer experiences in 2025
AI in CX case studies
August 07 by Francesca Di Meglio
Learn from AI in CX case studies, examples of applying artificial intelligence at major brands
10 trends changing CX in 2025 and how to embrace them
August 06 by Melanie Mingas
From loyalty to EX and AI, CX Network looks at the major trends changing CX in 2025 – and how practitioners are working to embrace them
Virgin Money implements conversational banking
August 05 by Francesca Di Meglio
Learn about how Virgin Money is implementing conversational banking by leveraging AI to improve CX
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1 How the customer of 2025 feels about sustainability 2 The top 30 contact center leaders to follow in 2025 3 Cloud contact centers: Modernizing customer service for a digital-first world 4 The Global State of CX 2025 5 The state of CX tech 2025Our Mission
CX Network is the world's leading community of customer experience professionals. Led by our original research and analysis, CX Network is your source for the best industry insight and case studies from across the globe.
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With more than 100,000 practitioners, we are one of the largest and most established community of customer experience professionals in the world.
Our audience is comprised of senior-level business executives looking for thought leadership and solutions to help them meet the challenges that enterprise-level organizations face.
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Why Learn With CX Network
As a pioneer in the space, CX Network is the definitive resource for the customer experience community.
We gather global leaders around critical information in multiple formats, including daily commentary, interactive webinars, monthly events, and market reports.
The basis of our end-user focused content is provided by industry executives, for industry executives.
We mix in content from solution providing organizations to ensure a full picture of the evolution of the industry in real-time.
01)Conferences
CX Network conferences put you in the same room as global experts, providing you with the latest best practice in the field. Our conferences allow you to probe, question, and discuss solutions through case studies, round table discussions, and workshops.
See More02)Exchanges
Our exclusive CX Network exchanges open the door to an exhilarating mix of business leaders, thought-provoking presentations, strategic one-on-one business meetings and networking. Set your own itinerary and engage with our most productive and rewarding in-person format.
See More03)Online Events
CX Network online events provide a convenient virtual learning environment from the comfort of your office, home or hotel room. Our online events can be accessed and revisited at any time, making them the ideal way to learn for busy executives and remote teams.
See More04)Webinars
CX Network host regular 30-minute webinar case studies and discussions allowing you to learn new ideas at your own schedule. Put your questions to our speakers and access related content via our highly interactive online platform both live and on demand.
See More05)WhitePapers & Reports
CX Network digital reports are cornerstones of the sector, addressing the community’s key challenges. Through end-user interviews and industry research, our industry recognized reports inform global business leaders to make complex decisions that drive growth and innovation.
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CX Network's Advisory Board features industry experts and specialists who come together every quarter to discuss trends and challenges in the customer experience space and help guide our original research and content.
Question About CX Network?
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