Voice of Customer

Why brands need to consider both the rational and emotional when seeking to action customer feedback

Discover how Jason Bradshaw applied the Qualtrics experience management operating system to transform Volkswagen’s VOC program and pivot to online sales during a pandemic

In conversation with CX Network, Sam Phillips-Lord shares his proven approach to ensuring organizations get the most out of customer feedback

Attendees at CXN LIVE: Feedback and Satisfaction 2019 will gain exclusive first hand access to carefully curated content - presentations from pioneering CX thought leaders from cross-industry. Gain ex...

The shortlist celebrates global brands that are delighting customers by making brave decisions to evolve alongside their target audiences while remaining focused on long-term strategies.

Thomas Cook Group's Customer Experience Director discusses how they capture the voice of the customer (VoC) and the innovations implemented as a result.

Catch up with All Access: Voice of the Customer 2025 to find out how Lowe’s leverages customer feedback from diverse channels to drive actionable insights and improve CX

Learn how to design impactful surveys that get to the heart of your customer journey pain points

Discover how AHA collects and actions customer sentiment data to ensure empathy and customer-centricity remain at the heart of operations