ROI in CX
Escalating ROI in customer services trends
February 21 by CX NetworkLearn how brands are measuring financial benefits from customer experience initiatives and gather tips on building CX business cases.
Prove the ROI of UX research to improve customer experience
July 21 by CX NetworkBy calculating the unique ROI of UX research, CX teams can improve their processes and find it easier to quantify improvements
Senior manager buy-in for ROI on CX remains a challenge
May 18 by Georgia LewisWhen CX projects are tracked, the results are generally positive for more than half of CX practitioners surveyed, suggesting senior manager buy-in should be easier than it often is
Accelerating ROI in customer experience: Trend report
March 24 by Chanice HenryInsights from 120 CX experts on achieving financial returns from customer experience initiatives and investments
Telecom Egypt’s evolution from multichannel to omnichannel CX
October 19 by CX NetworkHow Telecom Egypt assessed infrastructure gaps and leverage big data to better understand consumers needs