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Alan Pennington explains how to drive significant innovation through a carefully curated series of smaller scale changes

Alan Pennington explains why process, employee and customer journey mapping requires a reboot

CX Network’s guide to preparing for a CX manager job interview

Learn how to focus you automated CX strategy in 2023 and where cost savings should be directed

Annette Franz writes about five customer and workforce trends CX leaders need to be ahead on

Tune in to fine tune your strategy with CX Network’s round-up of the most original and educational CX podcasts

CX Masterclass facilitator David Hicks explains the CX skills that will be in demand in 2023

Why brands should put employees in a position to enrich customers’ lives, focus on employee feedback and ensure a defined process for prioritization

CX Network shows three ways gamification is being used by brands to enhance the experiences of customers and employees

In its November meeting, the CX Network Advisory Board discussed their predictions for the customer experience trends that will become most prevalent in 2022.

Qualtrics has identified five ways to connect emp[oyee experience and customer experience for greater business outcomes.

Businesses must find solutions to engage their employees for better retention and business outcomes