CX network
How to Break Down Organizational Silos to Improve CX
October 24 by Annette FranzCX expert and blogger Annette Franz discusses the different silos organizations can have and how to break through them to deliver a better experience to your customers.
What Can Retailers Learn From John Lewis' Approach to CX?
October 20 by Maya FowellJohn Lewis began as a traditional Victorian retailer that sold well and made a great profit; they focused on the customer but did not focus on the people who worked in the organization.
Research Finds 'Very High' Correlation Between Customer Loyalty and NPS
June 18 by Zarina de RuiterThe true value of Net Promoter Score is widely discussed within CX and new research has found that there is indeed a strong relationship between the metric and customer loyalty.
