CustomerService

Uncover the major trends shaping the adoption and implementation of self-service CX

CX leaders are investing in conversation and martech tools ahead of 2023’s global economic slow down

Discover the chatbot solutions for four common types of customer contact

Yvette Mihelic, director of customer experience for rail and transport at John Holland. shares her top tips for using empathy and personalization for customer advocacy

Discover how the customer support landscape is evolving and what businesses can do to keep up

By applying storytelling techniques to customer service calls, you can make these interactions enjoyable, memorable and compelling

It doesn’t matter whether you’re doing your weekly food shop, paying a utility bill or booking a holiday, you expect a convenient, simple and pleasant service

Ernan Roman examines three recent cases illustrating the power of genuine authentic connections with customers.

To create unique customer experiences, companies should follow and apply four key steps.

The customer service team at Lufthansa won the internal battle to be the first to implement AI, and they used it to solve customer pain points.

Employees go out of their way to deliver a great customer experience because it’s personally satisfying. Here are five ways to leverage this information.

The biggest pain points of customer service journeys through contact centers